Case Manager, HomeStart Program

The HCM position is full-time (40 hours/week) and requires flexible working hours including some evenings. This position requires reliable personal transportation for frequent travel to client homes and community settings. This position is included in the Doorways’ on-call Tier response team, which will require 24/7 availability on a rotating schedule.

Essential

Duties: and Responsibilities:

Program Duties (client service delivery)

• Provide ongoing psychosocial assessment of individual adult client needs, including assessments of housing needs, mental health needs, strengths, social supports, risk and protective factors, vocational and educational needs, life skills, and other domains that affect clients.
• Provide both formal and informal assessments to children and youth as necessary.
• Provide trauma-informed counseling, utilizing motivational interviewing skills and a strength-based approach. Providing psychoeducation to assist clients in overcoming personal challenges impeding achievement of goals and self-sufficiency.
• Utilize crisis intervention counseling and strategies with clients encountering significant life events.
• HomeStart Case Managers serve in after-hours on-call rotation to provide 24/7 support and leadership to staff and clients of agency’s housing and residential shelter programs in the event of emergencies, staff, or client crises, or prospective Safehouse or shelter admissions.
• Utilize understanding of domestic violence to provide trauma-informed care, safety planning, and court advocacy services to survivors; refer survivors to community resources as needed for additional legal and physical/mental health support.
• Through the administration of the initial assessment and ongoing client contact, utilize a harm reduction, low barrier approach to assess clients for mental health and substance abuse needs and implement interventions with clients based on presenting needs; work with community resources and referrals to provide and coordinate mental health and substance abuse treatment.
• Assist clients in developing effective goal plans to achieve housing stability and support them in becoming self-sufficient. Refer clients to other community programs for needed services (such as childcare, mental health and substance abuse treatment, public benefit programs, legal assistance, and medical care) and collaborates with community partners to ensure client needs are met.
• Assist in housing searches and support households in transitioning from shelter to independent housing in the community (to include utility set up, obtaining furniture and household items, and preparing for tenant/rental responsibilities).
• Assess ongoing eligibility and needs of current clients at recertification periods and support clients through the termination process and in transitioning out of the HomeStart program.
• Document client information per stated policies and procedures and maintain confidentiality of the information therein.
• Maintain client records to include service/goal plans and progress notes toward achieving those goals.
• Understand and abide by mandated reporter laws relevant to child abuse and neglect. Report any suspected child abuse or neglect to supervisor and/or Executive Director immediately.

Advocacy/Volunteer Support Duties

• Advocate for meeting client needs within and outside Doorways programs.
• Assist in training and supervising volunteers serving clients and serve as a resource as needed.
• Work closely with property managers and property staff to ensure positive relations with Doorways, and to advocate for families living in these properties.

Programmatic Responsibilities (program coordination/data collection/reporting)

• Participate in the HomeStart Program assessment process that includes developing tools and monitoring and reporting outcomes.
• Compile relevant client and program data and statistics as necessary.
• Review client files to ensure adherence to agency policies and protocols, funder requirements, and contractual mandates.
• Other duties, as assigned.

Agency Responsibilities

• Demonstrate alignment with Doorways core values and mission.
• In partnership with Doorways staff, assist with Doorways client and community events.
• Attend agency and/or other service provider meetings, as required.
• Maintain current industry knowledge and best practices.
• Obtain CPR/First Aid Certification and keep current.
• Successful completion of a CPS Check.
• Successful completion of Criminal Background Check.
• Successful completion of Sex Offender Check.
• Adhere to agency policies and procedures.
• Must demonstrate an acceptance and respect for cultural diversity in all its forms, including race, ethnicity, sexual and gender identities, abilities, and religious backgrounds and an ability to work collaboratively in an ethnically, linguistically, and culturally diverse environment.

Knowledge and Skills Needed

• Bachelor’s degree required; master’s degree preferred.
• 3+ years’ work experience working in social services and mental-health related fields.
• Thorough knowledge of homelessness and domestic violence, intimate partner violence, housing and homelessness, direct experience working with clients in the human services field.
• Demonstrated experience in successfully accessing community resources.
• Flexible and a self-starter; ability to multi-task.
• Demonstrated ability to cultivate and maintain a positive team environment.
• Fluency in Spanish or another language commonly spoken among program clients preferred.
• Effective communicator, with excellent written and verbal communication skills, and ability to speak to an audience.
• Excellent people skills with experience collaborating in a multi-disciplinary, diverse, and dynamic team.
• Proficiency in Microsoft Suite, navigating technologies such as electronic database and case management systems (e.g., VADATA, ETO), email and internet platforms.
• Must be located in the DMV area.

Additional Requirements

• Completion of a CPS/Criminal Background Check.
• Access to a reliable vehicle, valid driver’s license, and proof of automobile insurance.

Compensation

• Salary range is $55, 000 - $57, 000 annually.
• Excellent benefits – health/dental/vision, life LTD, 403(b), etc.

Doorways is an Equal Opportunity Employer.

All our employment decisions are based on merit. We do not discriminate in any employment actions based on race, color, gender, sexual orientation, gender identity, or any other legally protected status.

Doorways is a drug-free workplace committed to the safety and well-being of all employees. Doorways prohibits the unlawful manufacture, sale, distribution, dispensing, possession, or use of controlled substances or marijuana within the workplace.