The Case Manager manages an assigned caseload to assess, support, and coordinate community resources for clients dealing with mental health and substance use disorders. They are responsible for documenting services, facilitating referrals, and providing advocacy to ensure client stabilization and independence.
Requirements summary
A bachelor's degree in a social services or related field is preferred, with an option for equivalent experience or active pursuit of a master's degree. Candidates must possess or be willing to obtain specific behavioral health certifications and demonstrate competency in addiction services.
bachelor degreeprofessional certificatepostgraduate degreeMulti-taskingDocumentationInterpersonal skillsCustomer serviceCritical thinkingConflict resolutionActive listeningProblem solvingCare coordinationPsycho-educationCrisis interventionPatient advocacyCase managementElectronic health recordsSubstance use disorder support
Job description
Pay Range
Pay
Range:$27.81 - $38.62 This Behavioral Health Case Manager position supports adults and/or children and families with, or at risk of developing, serious emotional, mental, and or substance use disorders. The Case Manager is responsible for managing an assigned caseload to assess, support, advocate, and coordinate community resources that assist toward stabilization, independence, and recovery. This position provides case management services in the Front Street Clinic Opioid Treatment Program. Preference for those that have substance use disorder service experience. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.
Shift
Details
M-F 5:30am - 2:30pm Key Essential Functions and Accountabilities of the Job Manages and monitors assigned client caseload using a variety of interpersonal skills that support independence, autonomy, safety, and stability. Assists clients to link and coordinate with health and social service support, e.g., medical, hospital, psychiatric, substance use, housing, food, clothing, financial assistance, education, employment, legal, social security, tribal organizations, and other community/social services. Provides supportive active listening to engage, encourage, and motivate clients toward self-directed support and change. Documents all services and encounters in compliance with organizational standards and timelines. Completes necessary processes and documentation for prior authorizations required to obtain additional testing, services, treatment, or medication as part of the treatment plan. Promptly responds to urgent client circumstances for assigned caseload and others when directed by supervisor or treatment team leader. Works closely with Referral Care Coordinators, and when necessary, processes referrals to effectively facilitate internal and external care referrals. Proactively identifies delays and obstacles to care and works to remedy individual cases and improve processes. Provides outreach and advocacy in the community to meet the needs of the client. Facilities individual and group psycho-education skills and classes as described in the treatment plan. Attends and participates in staff meetings and mandatory trainings. Maintains skills, annual competencies, and certifications, and participates in in-services and educational programs as assigned. Interacts with clients, peers, colleagues, and internal and external customers while upholding the Mission, Vision, and Values. Completes and maintains patient specific training that is reflective of the staff’s caseload, e.g., Substance, Crisis, or other therapeutic skills and techniques. Other duties as assigned. Education, Certifications, and Licenses Required Bachelor’s degree in social services, education, human development, mental health, or related field preferred. An equivalent combination of education and experience can be exchanged on a year-for-year basis with the bachelor’s degree requirement. Candidates with a non-social service bachelor’s degree may be considered for the position if enrolled and actively pursuing a master’s degree in social work, mental health, substance use, clinical counseling, or similar related field. Alternatively, a candidate not pursuing a master’s degree, must have, or be enrolled and actively pursuing a Behavioral Health Aide category II certification through the Alaska Native Tribal Health Consortium training program. CDC-I or BHA
Benefits
Health insurance
Dental insurance
Vision insurance
Paid time off
Short-term disability
Long-term disability
Life insurance
Retirement
Paid parental leave
II certification is required within three (3) years of initial provisional qualified addition professional (PQAP) application.
Important
Note: PQAP may have been previously submitted prior to employment with SEARHC, which may narrow the SEARHC specific timeframe to meet this requirement. Clinical Competency required within 3 months of hire Experience Required Prior experience in general case management, social work, or counseling preferred. A minimum of 6 months addiction services experience preferred. Knowledge of Case management principles and application in integrated settings The use of customer service and recovery skills Skills in Coordination of patient cases within integrated team Active listening, critical thinking, and problem solving.
Use of equipment and software, such as: computers, electronic health record, fax, Outlook Software, and phone system Application of effective and clear oral and written communication Ability to Multi-task and work independently in a fast-paced, dynamic environment. Maintain compliance with annual competencies. Provide advocacy and outreach. Problem-solve and use conflict resolution skills to develop and maintain good working relations with other staff and departments. Meet patients’ needs in a prompt and appropriate manner. Work with individuals of all walks of life, skills and abilities including individuals dealing with various addictions, experiencing homelessness and severe and persistent mental illness.
Required
Certifications: Clinical Competency Assessment - SEARHC If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! We Want You to Join our Team Southeast Alaska is home to some of the world’s most breathtaking landscapes, proudest Native cultures, and thriving pioneer spirits. SouthEast Alaska Regional Health Consortium (SEARHC) helps to keep it healthy. Every career with SEARHC comes with a positive work culture, a team with shared values, and competitive benefits. SEARHC offers sign-on bonuses for Registered Nurses, Hot Jobs and Certified Nurses Assistants. At SEARHC, we are passionate about enhancing the health and wellbeing of our team as well as the communities we serve.
We
Embody our
Values: Respect Cultural Identity Service Professionalism Compassion
