Master’s Level Clinical Support Specialist

Supervisory Responsibilities

This job has no supervisory responsibilities.

Additional Responsibilities

From time to time the employee will be required to perform additional tasks and duties as required by the employer.

Knowledge, Skills and Abilities

• Ability to use various computer programs (i.e. MS Word, Outlook, Excel, etc.).
• Demonstrate creative problem-solving skills that promote maximum effectiveness of both natural and community resources.
• Demonstrated excellence in customer service by resolving issues promptly and maintaining high levels of satisfaction.
• Demonstrate an ability to facilitate, plan, and organize muti-system activities and handle multiple priorities simultaneously.
• Excellent written and verbal communication skills when presenting to senior management, stakeholders and system partners.
• The ability to work with complex systems and an interest in the population is essential.
• Ability to work independently and as part of a cohesive treatment team.
• Organization and communication skills are essential.
• Experience working with people and their families/systems.

Education/Experience Requirements

• A master’s degree in social work, psychology, counseling, or other human services field. *
• At least 2-years’ experience working with people with ID/A and behavioral health needs.
• Must complete START Coordinator certification within 12 months following date of hire.

• *
• for some START programs, a bachelor's degree in social work, psychology, counseling, or other human service field with 5-years’ experience working with people who have ID/A and behavioral health needs is acceptable. This is an exception to the START program and leadership should work collaboratively with the Center for START services to determine if appropriate or necessary.

Certificates, Licenses, Registrations

• Act 33 and 34 clearances.
• AND- Valid driver’s license and access to a reliable vehicle.

This position will be formally employed by Community Family Advocates. In this capacity, the individual will report directly to Allegheny County Department of Human Services and will carry out day-to-day responsibilities under the direction, supervision, and operational guidelines of the Allegheny County Department of Human Services. While Community Family Advocates will serve as the official employer for administrative and human resources purposes, the role will function as an integrated part of Allegheny County’s team.