Case Manager

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• Address and resolve client/guardian concerns in a timely manner.
• Oversee the implementation of the individual plan of service, supporting the client's aspirations, goals, and desires for optimizing independence, promoting recovery, and developing and maintaining natural support systems.
• Ensure ongoing client participation in discussions of their plans, goals, and status.
• Identify and address gaps in service, as well as monitor under and over-utilization of authorized services.
• Identify and assist in business development/referral source communication and collaboration efforts.
• Coordinate and assist the client in crisis intervention and discharge planning, including community support systems following hospitalization.
• Maintain an organized practice and schedule, be at work on time and ready to work, and leave work at the completion of client care responsibilities.
• Reduce client rescheduling by informing the appropriate person of time off work.
• Maintain strict compliance with HIPAA guidelines, confidentiality agreements, billing and coding guidelines, and company policy.
• Maintain a demeanor of positive professionalism and serve as a model for others to exemplify the mission and vision of Path Behavioral Healthcare.

• Coordination of the individual support plan (Isp)
• Services identified in the ISP.
• Assistance with accessing natural support systems in the community.
• Coordination with formal community services and systems.
• System monitoring.
• Coordination and assistance in crisis management and stabilization.
• Client advocacy and outreach.
• Seek education and training specific to client care; provide client education.
• Mental health interventions addressing symptoms, behaviors, thought processes, etc., to help clients eliminate barriers to seeking or maintaining education and employment.
• Activities that increase the client's capacity to positively impact their environment.
• Assume additional duties as assigned by the Case Manager Supervisor or Regional Leadership.

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Qualifications

Education

Candidate must have a High School Diploma or GED. Bachelor’s degree is preferred.

Experience

Candidates must have a minimum of 3 years of case management experience.

Physical Effort

This position requires the ability to work under stressful conditions and to work irregular hours.

Communication Skills

Candidates must possess excellent verbal and written communication skills in order to communicate professionally via telephone and in writing. Strong grammar and writing skills are crucial for clear and concise communication with clients, colleagues, and other healthcare professionals.

Interpersonal Skills

The successful candidate must demonstrate the ability to interact and assist in a friendly, compassionate, and professional manner with colleagues, providers, clients, and their families, as they represent both themselves and Path Behavioral Healthcare.

Essential Technical/Motor Skills

Candidates must achieve competency in the Electronic Health Record (EHR) program, telemedicine services, and any additional software programs utilized by the company, ensuring efficient access and updating of client information. The role requires fine dexterity, adept handling, and proficient gripping abilities to perform various tasks.

Background

The candidate must pass all federal and state background checks, including a clean Motor Vehicle Record. Educational and work history will be confirmed in compliance with company policies.