NOR Healthcare Systems·Culver City, California
The Community Health Worker provides care coordination and advocacy for high-risk members by navigating medical, behavioral, and social service systems. They collaborate with an interdisciplinary team to improve health outcomes and address social drivers of health.
Community Health Workers (CHWs) play a critical role in improving the health and well-being of members, particularly high risk chronically ill managed care members by using their knowledge of members' communities and common lived experiences. Armed with healthcare training that prioritizes prevention and patient empowered self-management, along with high levels of compassion and strong interpersonal skills; CHWs help members better navigate medical, behavioral health, and social service systems to meet their needs. The CRC Community Health Worker (CHW) will assist members with complex medical, social, and/or Behavioral health needs by accessing community-based resources, and fully utilizing personal/community support systems, to improve life circumstances leading to better health outcomes. The CHW will provide care coordination services and serve as an integral part of the care management team, collaborating directly with primary care offices, care management, social work, specialists, and others. The CHW will work in the community in a variety of settings, including member homes, medical offices, inpatient facilities such as hospitals and EDs),community-based organizations, public facilities, homeless shelters, and more. The CHW will: advocate for members; empower members to become effective advocates for their own needs and the needs of their families; identify and support members overcoming obstacles related to treatment plans and other medical, social, and/or behavioral health services; help patients secure necessary and appropriate medical, social, and/or behavioral health services. The CHW is responsible, along with other members of the Medical Management Team, for contributing to the clinical, quality, financial, and patient satisfaction outcomes. Required Qualifications High School Diploma or equivalent or relevant work experience Knowledge of and experience navigating medical, social, and/or behavioral health systems Minimum of 1 year of experience in healthcare, community/outpatient or social work settings Ability to travel to multiple locations; valid driver's license and dependable automobile that is insured Ability to read, write and communicate effectively in English Lived experience – this includes any combination of cultural background, lifestyle, health condition factors - similar to that of members attributed to including but not limited to being housing and/or food challenged, health venerable, Medicaid insured, etc.
Some college Bilingual skills to communicate effectively with patients and families CHW certificate Physical Requirements These are requirements normally expected to perform regular job duties. Reasonable accommodations may be made in compliance with the Americans with Disabilities Act of 1990, and applicable state and local law, to enable individuals with disabilities to perform the essential functions. Incumbent must be able to successfully perform all of the essential functions of the job with or without reasonable accommodation. Standing - Constantly Walking - Constantly Sitting - Frequently Reaching with Hands and Arms - Constantly Climb or Balance - Occasionally Stooping, Kneeling, Crouching, or Crawling - Occasionally Talking - Constantly Hearing - Constantly Seeing - Constantly Performing repetitive motions with arms or hands - Constantly Lifting, carrying, pushing or pulling up to 10 lbs - Occasionally Lifting, carrying, pushing or pulling up to 25 lbs - Occasionally Lifting, carrying, pushing or pulling up to 50 lbs - None Lifting, carrying, pushing, or pulling greater than 50 lbs - None Driving - Frequently Essential Job Functions The essential functions below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position. Acts as a peer support for enrolled members, building relationships with individuals and their families as well as advocating for patients as they navigate the health care system. Assists in completing applications, forms, and acquiring additional documentation as required. Reviews and verifies the accuracy of required paperwork. Works under the direction of the Clinical Leadership including: Medical Director, Director of Care Management and Licensed Clinical Social Worker, in coordination with CRC management, hospital care management, hospital social work, Primary Care Physician (PCP) staff, Behavioral Health, and other care coordination staff to determine plan-of-care management, coordinate and complete care plan-related activities, and meet the medical, social, and/or behavioral health needs of attributed patients. Coordinates with care management and/or other members of interdisciplinary team to report on patient progress and confer if interventions require modification. Health, Behavioral Health, Substance Use: includes assisting with medical appointments (scheduling, confirmation, reminders, transportation, follow-up), effective engagement with primary care, medical assistance, insurance enhancements, prescriptions, medical equipment, dental care, chronic condition management including health education/prevention, barriers to treatment-plan-compliance including medication adherence, facilitating services to address BH/SUD needs of members and/or family members across all levels of need (mild/moderate/severe) from treatment to recovery. Assist the member with the following: Health-Related Social Needs/ Social Drivers of Health (HRSN/SDOH)HRSN/SDOH Include: housing insecurity/homelessness, substandard housing conditions, food/nutrition, transportation, utilities, exposure to violence, social isolation, language/ communication barriers, cultural isolation, parenting/educational skills, elder care, parent-child conflict, family relations issues, recreational activities, and more. Assists in completing applications, forms, and acquiring additional documentation as required. Reviews and verifies the accuracy of required paperwork. Pay Rate: Min - $23.27 l Max - $29.09 Job Listing ID:
Candidates must have at least one year of experience in healthcare, community, or social work settings and a high school diploma or equivalent. A valid driver's license, reliable transportation, and the ability to travel to multiple community locations are required.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.