Care Resource Community Health Centers, Inc.
Location
Miami, Florida
The Linkage Assistant is responsible for locating and engaging individuals in HIV/AIDS care by coordinating with medical providers and case managers. They also provide educational support, assist with appointment scheduling, and conduct follow-ups to ensure clients remain connected to necessary health services.
Candidates must possess a high school diploma or GED and at least one year of experience in HIV/AIDS or outreach work. Proficiency in English and either Spanish or Creole is mandatory, along with the ability to travel for home visits and client appointments.
Position Overview: High school Diploma/ GED required
Must have a minimum of 1 year HIV/AIDs or outreach experience
Some travel required
Bilingual required ENG-SPAN or ENG- Creole
Communicate with service providers, including physicians and medical case managers to locate people without medical care or treatment and assist in engaging them back to care.
Ensure that all referrals, including the Ryan White certified referrals are accurate and complete in order to process and initiate the outreach process.
Ensure that consent forms and all required forms are assigned and accurate giving the outreach worker permission to contact a client.
Ensure that referral letters for jail linkage or prison re-entry programs are accurate and complete in order to process individuals after release from jail and prison.
Pick up referrals from the Department of Health if necessary.
Demonstrate knowledge of the Ryan White Program requirements for loss of care, those at risk of losing care and the conditions for contacting a client.
Conduct brief intake/orientation on the outreach process/agency procedures and the health care delivery system.
Assess and document client barriers to accessing care.
Accompany newly diagnosed, lost to care or unconnected clients to initial intake, medical case management or physician appointment and/or residential substance abuse facility in order to connect/enroll/reconnect the client to services.
Accompany clients when necessary in order to assist them in obtaining required documents for entry into the health services delivery system.
Make home visits to meet with clients in order to connect them to care and treatment.
Locate clients for physicians in situations that require immediate medical attention.
Collaborate with medical case managers on the progress of follow up or outreach visits and plan for continued outreach activities.
Provide information and educational material on available care plans, treatment options and services.
Coordinate and participate in planned outreach/testing events in cooperation with internal agency departments and external agencies and organizations.
Conduct 30 and 60 day follow-ups for RW and non-RW clients from the date of initial appointment with a medical provider or medical case manager to ensure client remains connected to care.
Help clients to schedule appointments, document assistance with referrals and follows up with providers to ensure clients attend appointments.
Accompany clients to medical and dental appointments, as well as appointments with other providers as required.
Provide educational support to clients and enhance their knowledge or understanding of medication protocols, side effects and adherence to medical treatment.
Ensure that service providers in the referral network are active, and that formal Memoranda of Understanding and HIPAA Business Associates agreements are executed.
Service Planning and Documentation
Make accurate and complete service delivery documentation of all outreach activities in client’s chart and Provide Enterprise.
Enter all outreach billing accurately and in a timely manner in Provide Enterprise.
Maintain record keeping requirements and assist with chart reviews for Q/A purposes as requested.
Participate in staff training sessions and other meetings as required by the agency and/or the funding sources.
Participate in agency developmental activities as requested.
Other duties as assigned
Administration, Compliance and QA
Input client information using specific software as required.
Support billing and budget activities as required.
Attend appropriate training, case conferences, re-entry/health fairs, assigned committees and skill building activities.
Adhere to agency procedures and protocols in provision of effective delivery of program services.
Participate in audits, site visits and meetings as required by supervisor.
Participate in Quality Assurance activities as required.
Culture of Service: 3 C’s
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).
The responsibility for internal and external contacts is frequent and important.
constant talking in person, talking on the phone, hearing/ visual acuity. Frequent walking, sitting and bending. Occasional standing, driving and climbing may be required. Work is performed in office, or where clients or potential clients are located.
Participates in health center developmental activities as requested.
Other duties as assigned.
This careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website. https://info.flclearinghouse.com [https://info.flclearinghouse.com/]
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