SouthEast Alaska Regional Health Consortium (SEARHC)·Sitka, Alaska
The Patient Care Coordinator manages patient registration, scheduling, and referral processes while serving as the primary point of contact for patients and clinical staff. They ensure efficient clinic flow by coordinating internal and external services and maintaining accurate patient records in the electronic health system.
$25.00 - $31.88 The Patient Care Coordination Specialist I serves as the entry-level role within the Patient Care Coordination job family. This position is the primary point of contact for patients and supports access to care through registration, scheduling, demographic and insurance verification, and high-quality customer service. Accuracy, attention to detail, and adherence to established workflows are essential.
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.
Key essential functions and accountabilities of the job
Serves as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.
Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR).
Performs patient check-in and supports self-check-in processes, including confirming arrival, verifying key information, collecting co pays, ensuring required forms are completed, and notifying the clinical team.
Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments.
Schedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols.
Manages assigned worklists related to scheduling and patient communication; conducts outreach to support care team and clinic priorities.
Communicates clearly and professionally and escalates complex issues as appropriate.
Receives, processes, and routes travel documents and medical records in accordance with policy; collaborates with peers and care teams to support efficient clinic flow and patient experience.
Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality.
Demonstrates understanding of and alignment with the Mission, Core Values, and Vision in daily work.
Participates in departmental improvement initiatives and maintains required competencies.
Supports enrollment in the MySEARHC patient portal.
May require flexible scheduling based on clinic operations
Performs other duties as assigned.
This position does not require supervisory responsibilities.
Education, certifications, and licenses required
High school diploma or GED – preferred.
Current Basic Life Support (BLS) certification – preferred.
Work Shift: OT 8/40
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Candidates must possess either an associate degree or two years of relevant work experience in healthcare administration or a related field. Strong organizational skills and knowledge of insurance benefits and referral processes are required for this role.
Market context
Support-services roles in Alaska often reflect steady demand in clinics, hospitals, and other care settings that rely on dependable front-line operations. These positions can be competitive because employers look for candidates who combine patient-facing professionalism with required credentials, such as accredited medical assistant training or equivalent experience, plus timely BLS certification. Review the AI-summarized requirements and benefits here to save research time, then confirm whether you can meet the certification deadline and document your relevant experience clearly.
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