Donor Family Aftercare Coordinator
WE ARE SHARING HOPE SC·North Charleston, South Carolina
WE ARE SHARING HOPE SC·North Charleston, South Carolina
The Donor Family Aftercare Coordinator provides compassionate support to donor families through outreach, grief resources, and organized remembrance programs. This role also manages family engagement initiatives and collaborates with transplant centers to facilitate meaningful connections.
Family Support & Advocacy Provide compassionate support to donor families through ongoing outreach, including regular phone calls, written communication, and in-person meetings. Respond to donor family inquiries and requests in a timely and empathetic manner. Support families through the written correspondence process with transplant recipients; serve as liaison to transplant centers to facilitate connections. Coordinate donor family–recipient meetings in accordance with SHSC standards. Act as a resource and advocate for donor families with funeral homes, coroners, and community partners when needed. Aftercare Programs & Engagement Plan, coordinate, and execute aftercare engagement opportunities for donor families, including remembrance ceremonies, grief workshops, family events, and special recognition programs. Develop and manage the Donor Family Council, including recruitment, structure, meeting facilitation, and follow-up on initiatives. Create and sustain opportunities for donor families to participate in national events, such as the Transplant Games of America and regional events, such as hospital rounding or conferences. Serve as liaison for donor families interested in community engagement and volunteerism with SHSC and donation partners. Incorporate family feedback into aftercare programs, ensuring they remain responsive, meaningful, and supportive. Documentation & Program Evaluation Accurately document and trend family interactions, calls, letters, and engagement activities in the electronic medical record according to SHSC standards. Develop, distribute, and analyze surveys to donor families to measure the effectiveness of aftercare services. Track and report on aftercare activities, family participation, and outcomes to inform program growth and continuous improvement. Maintain current knowledge of community grief resources and sustain a comprehensive library of support materials. Collaboration & Leadership Support Partner with the Director and Manager of Family Services to align aftercare services with departmental and organizational goals. Assist with the training of SHSC staff regarding aftercare processes and donor family engagement. Contribute to departmental and organizational policy and procedure updates related to aftercare. Actively participate in meetings, special projects, and community partnerships as assigned. Other Duties Perform additional responsibilities in support of SHSC’s mission, as assigned. Qualifications Bachelor’s degree in Social Work, Psychology, Counseling, or related field preferred. Minimum 2 years of experience supporting individuals through grief, bereavement, or end-of-life care required. Grief counseling certification preferred. Experience working with families in sensitive or high-stakes situations strongly preferred. Knowledge of organ, eye, and tissue donation processes preferred. Strong communication, active listening, and interpersonal skills, with the ability to demonstrate empathy while maintaining professional boundaries. Organizational skills with ability to manage multiple projects, events, and family needs simultaneously. Equivalent combination of education and experience may be considered.
A bachelor's degree in Social Work, Psychology, or a related field is preferred, along with at least two years of experience in grief or end-of-life care. Candidates should possess strong communication skills and the ability to manage sensitive family situations with professional boundaries.
Market context
In South Carolina, donor family aftercare coordinator roles are typically sought by organizations supporting families after donation, so experience in grief or end-of-life care is a strong signal. These positions are competitive because they require both compassionate communication and clear professional boundaries in sensitive situations. Review the AI-summarized requirements and benefits here to quickly compare fit, then tailor your application to show related bereavement, counseling, or family-support experience.
