Conexiones Case Manager
Casa Esperanza·Tewksbury, Massachusetts
Casa Esperanza·Tewksbury, Massachusetts
The Case Manager facilitates the intake process, conducts biopsychosocial assessments, and develops personalized treatment plans for clients in a detox and stabilization program. They provide ongoing counseling, coordinate aftercare resources, and maintain accurate clinical documentation in accordance with agency guidelines.
About the program Casa’s Conexiones Individualized Treatment Services is an integrated Acute Treatment Services/Clinical Stabilization Services (ATS-Detox/CSS) program that supports individuals from medically monitored withdrawal management through clinical stabilization and works to transition patients to ongoing care in the community. This model provides increased support for individuals with co-occurring mental health and substance use disorders who have had unsuccessful previous treatment. Staff take a personalized approach to meet each patient’s needs and help them develop a treatment plan so they can thrive in the community. Our goal is to stabilize and support patients as they move forward in their recovery.
Conexiones is a 32-bed inpatient facility located on the campus of Tewksbury Hospital. Our care plans integrate the CSS and ATS-Detox services tailored to individual needs.
The Clinical Stabilization Services Program (CSS) includes education and counseling regarding the nature of addiction, relapse prevention, and aftercare. The Case Manager helps the client during this post-detox process to identify their goals, needs, and resources during this time-limited stay. From the assessment, the Case Manager and the client formulate a plan together to meet those goals. The eventual goal along the continuum can range from returning home to further residential placement.
What you'll do Greet new clients and create a welcoming, comfortable atmosphere for them Interviews clients, reviews records, and confers with other professionals to evaluate the condition of the client.
Obtains and documents in a precise and timely manner all relevant intake material.
Assesses patient's continuing care needs, contacts appropriate aftercare resources, and arranges for transfer or admission to appropriate levels of care and/or liaison with self-help organizations Assists in formulating a treatment plan based on comprehensive biopsychosocial assessment of client Shares responsibility for educational and other group programming Counsels clients individually and/or in family and in group sessions to assist client in achieving treatment goals under the direction of the Clinical Supervisor Refers the client to other support services as needed, such as medical evaluation and treatment, social services, and employment services.
Prepares and maintains reports and case histories in accordance with agency guidelines for format, timeliness, and quality assurance.
Supervise toxicology screens Searches client belongings upon admission to the program Enters client data into paper and electronic record Completes a psychosocial history, tobacco assessment and wellness assessment within regulation deadlines Knowledge of relevant community resources for continuing care/aftercare placement Responds promptly to client needs Maintains confidentiality Completes discharge notes and client disenrollment forms to close cases upon client discharge Attends staff meetings and supervision sessions All other related duties as assigned
Associate degree with certifications, or a combination of experience and education; bachelor’s degree, preferred Bilingual Spanish and English required Have a sense of compassion, patience and empathy Must demonstrate ability to relate to a substance use treatment population in a sensitive manner Have an interest and willingness to work in a multicultural setting Must share a customer service orientation Manages difficult or emotional client situations Responds promptly to client needs Focuses on solving conflict, not blaming Maintains confidentiality Knowledge of relevant community resources for continuing care/aftercare placement Schedule Tuesday to Saturday 9am - 5pm or 10am - 6pm Tewksbury Hospital, 365 Main Street, Tewksbury, MA
Casa Esperanza Benefits Package: Compensation: Range of $24.52 to $24.74/hour rate 401(k) Retirement Plan: All eligible employees may elect to participate after 1 year of service. Casa Esperanza, Inc. will match a contribution of up to 6% of your annual salary Holiday Pay (12 days per year + 1 floating holiday) Paid Time Off (PTO)—18 days year one, 20.5 days at year two, 23 days at year five Sick Pay—10 paid days per year Long/Short-Term Disability Paid by Company Life Insurance Health Insurance (Medical, Dental, Vision) Health Reimbursement Arrangement (HRA) FSA/DCA (Flexible Spending Account & Dependent Care) ComPsych Guidance Resources - EAP Educational Opportunities Tuition Remission Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.) Career Advancement Opportunities Increased Salary for Credentials and more...
Physical & Mental Requirements While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch, or crawl and talk or hear.
The employee must occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.
At Casa Esperanza, Inc., the health and safety of our people is our number one priority.
That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted, when eligible) to pass the pre-employment requirements.
Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Casa Esperanza’s EEO Statement Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.
We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
Casa Esperanza, Inc. also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.
All employees, interns, volunteers, and contractors of Casa Esperanza, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.
If you need to inquire about an accommodation or need assistance with completing the application process, please email hr@casaesperanza.org.
Candidates must hold an associate degree with certifications or a combination of relevant experience and education, with a bachelor's degree preferred. Proficiency in both Spanish and English is required, along with a compassionate approach to working with individuals in substance use recovery.
Market context
Operations roles in Massachusetts often draw steady demand in healthcare and education settings because employers need reliable coordination, compliance, and day-to-day service support. These positions can be competitive when they require specialized credentials, and this role adds a nutrition degree, dietetic internship, RD status or eligibility, and Massachusetts LDN licensure or eligibility. Review the AI-summarized requirements and benefits on this platform to quickly compare fit against the original posting, then confirm your licensure timeline before applying.
