The Social Services Assistant coordinates resident transfers, discharges, and admissions while serving as a liaison between the facility and the community. They also develop care plans, conduct resident assessments, and maintain accurate medical records in compliance with state and federal regulations.
Requirements summary
Candidates must have a high school diploma or equivalent and at least one year of experience in a long-term healthcare setting. Strong communication, organizational, and problem-solving skills are required to effectively collaborate with the interdisciplinary team.
high schoolCommunicationAssessmentDocumentationCollaborationMarketingOrganizational skillsProblem-solvingDischarge planningCase managementCare planningCommunity outreachResident advocacyInterdisciplinary coordinationAdmission coordination
Job description
Care with Heart. Work with Purpose.
Volunteers of America National Services (VOANS) is seeking a Social Services Assistant (To serve as a liaison and role model to the community for the facility. Represents the Social Service department, other care center staff, interdisciplinary team members and the facility as a whole to the community). This is a on-site role. Proudly Great Place to Work® Certified for 8 consecutive years.
Location
3000
N 4th
Ave,
Anoka,
MN 55303
Schedule:
Monday-Friday 8:00
AM-4:30
PM
Pay
Range: $21.00-$29.00 (Based on years of experience)
Why You’ll Love It Here
Mission-driven work that makes a difference
Supportive and collaborative leadership
Strong, team-oriented culture
Opportunities for career growth and advancement
Inclusive and purpose-driven environment
What We Offer
Medical, Dental & Vision Insurance
403(b) Retirement Plan with discretionary contribution
Paid Time Off (Vacation, Holiday & Sick Days)
Life Insurance & Short-Term Disability
Employee Assistance Program
Wellness incentives (earn up to $350)
Early pay access (up to 50% of earnings)
Referral bonuses & career scholarships
Key Responsibilities
Coordinates resident transfers and discharges. a. Prepares cases for review for Executive Director, Director of Social Services, Director of Nursing and team. b. Serves as transfer/discharge planner, arranges meetings. c. Arranges cases for review of facility staff. d. Documents transfer/discharge plan. e. Arranges transfer/discharge planning meetings as necessary. f. Maintains a list of agencies that can assist residents and families with their discharge plans.
Completes assessments of residents as necessary for Care Planning, MDS, CAAS, PPS and other required documents. Identifies, provides and/or coordinates for the medically-related social, psychological and spiritual needs of the residents.
Benefits
Dental insurance
Vision insurance
Medical insurance
Paid time off
Referral bonuses
Short-term disability
Life insurance
Employee assistance program
Wellness incentives
403(b) retirement plan
Early pay access
Career scholarships
Develops Care Plans and attends Interdisciplinary Care Conferences for residents. a. Serves as resident advocate. b. Coordinates invitation of residents and families. c. Refers to Volunteers of America National Services Care Planning and MDS manuals to complete required sections. d. Implements described case management, counseling or support described in Care Plan. e. Maintains confidential records as necessary. 4. Initiates reporting and documentation in the medical record. a. Maintains accurate and appropriate social service documentation in the medical record, including electronic medical record. b. Completes and updates assessments and documentation per Volunteers of America National Services social work policy and State/Federal regulations. c. Prepares written summaries of conferences and meetings as necessary. d. Notifies admissions coordinator or business office of payer change status for daily census.
Develops and promotes the department through marketing efforts throughout the professional and social community. a. Maintains a current Community Resource and Advocacy Agency File. b. Visits referral agencies and local hospitals to share information on facility. c. Provides community resource information to residents and families relating to alternative health care services or facilities, clinics, etc. d. Plans and presents sessions to community and professional groups on the facility and on the problems of aging and adjusting to long-term care facility life.
Serves on committees as required by Social Services Director.
Attends/coordinates family council/educational meetings and resident council.
Serves as rights advocate liaison to the facility; coordinates posting of all Federal and State required material for resident and family advocacy and updates materials as necessary.
Advises the Director of Social Services of major problems or concerns of residents or their family members; recommends solutions and follows concern-problem resolution process.
Ensures that residents have necessary and adequate clothing, health aids, etc.
Coordinates resident admissions. a. Takes pre-admission calls and manages a waiting list as necessary. b. Offers tours to prospective customers and admissions. c. Conducts pre-admission screening: (1) per phone; (2) in hospital or at referring long-term care facility; (3) at prospective resident’s home. d. Meets with all new residents. e. Completes admission documents. f. Advises residents and families of advance directive policies.
Develops statistics on operation of department; develops and maintains admission/discharge/ referral/inquiry statistics, as required.
Assists with education to residents, families, staff, etc. on topics such as bill of rights, vulnerable adult, advance directives, etc.
Assist with and coordinates information and referral for residents (e.g., finances, counseling, support services, mental health, etc.).
Attends required in-services and completes assigned online modules.
Performs other duties or special assignments as directed by the Director of Social Services.
Qualifications
Education: High school diploma or equivalent education required
Experience: One year experience in a long-term healthcare setting
Strong communication and organizational skills
Ability to analyze, problem-solve, and collaborate effectively
Experience in [industry-specific requirement] preferred
At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.
