UnityPoint Health
Location
Sioux City, Iowa
The technician manages laboratory patient registrations, specimen processing, and order entry within the hospital and laboratory information systems. They also facilitate communication between providers, patients, and reference laboratories while ensuring medical necessity and billing accuracy.
Candidates must have a high school diploma or equivalent and at least one year of work experience. Proficiency in computer data entry and the ability to handle patient specimens are required.
Provides specimen processing for reference laboratory outreach patient testing, and initiates inpatient processing, requiring handling of patient specimens. Assists lab outpatients in the collection process of specimens for testing. Monitors patients during more complex lab test procedures and patients being held for provider notification of test results. Uses the Lab and Mayo On-line test catalogs to ensure that the correct tests are ordered for providers and patients. Assists patients in the completion of Authorizations prior to release of test information. Initiates and resolves the problem patient specimen resolution process for the laboratory. Communicates and interacts with patients and their families, with compassion and empathy, both on the phone and at the lab department. Informs patients of potential denial by insurance, estimates appropriate costs and obtains appropriate ABN or Insurance Waiver according to insurance. Adds modifiers and account notes as appropriate per regulations. Completes daily quality audits of the patient lab record.
Education: High School Diploma or equivalent required. Associate’s degree preferred.
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