Health Coordinator - ON-CALL

The Health Coordinator supports the intake process, coordinates internal and external medical and behavioral health appointments (including telehealth), assists with medication monitoring and documentation accuracy in the electronic medication administration record (eMAR/MAR), and gathers and communicates relevant health information to appropriate clinical staff. At sites with licensed nurses, the Health Coordinator works under the direction of nursing staff to support care coordination and implementation of provider orders. At sites without nurses, the Health Coordinator works under the direction of Health & Resource Coordination (HRCU) Manager.

In addition to care coordination, the Health Coordinator provides direct client support within a structured residential environment, including; engaging clients in the milieu, observing and monitoring client changes in physical and in behavioral health status, reinforcing treatment plans and health education, assisting with access to healthcare services, and responding to urgent health concerns by notifying appropriate clinical staff or emergency services as needed.

This role requires strong organization, attention to detail, and the ability to effectively support clients with complex medical, behavioral health, and substance use needs in a structured residential environment.

Primary/Essential duties and responsibilities

Client Service

• Utilize program-approved screening tools and established procedures to identify and document client risks, needs, and barriers while supporting client and facility safety.
• Utilize Motivational Interviewing (MI) and other engagement strategies to support client participation and skill development.
• Interpret and explain program policies and goals to clients during orientation and throughout treatment as needed.
• Support client education by conducting health education activities and reinforcing self-care skills appropriate to the client’s stage of recovery.
• Where applicable by site or unit, observe and document client self-administration of medications in accordance with program policies and procedures.
• Where medication responsibilities are assigned to nursing staff, promptly communicate medication-related concerns, discrepancies, or client requests to the licensed nurse.
• When applicable to the role at a specific site, review MAR documentation for completeness at shift change and escalate discrepancies according to policy.
• Maintain a safe and healthy environment which includes maintaining, cleaning, and disposing of equipment and supplies according to policy and procedures (e.g., cleaning medication rooms, disinfecting vital signs equipment, maintaining health services spaces).
• Where applicable, assist with medication storage, ordering, and returns in accordance with pharmacy services policies and site procedures.
• Assist clients in meeting health and safety needs in accordance with each individual’s stage of recovery and program policies.
• Provide basic first aid and serve as the first point of contact for emergency response when needed, notifying licensed nursing staff, providers, or emergency services as appropriate.
• Follow provider orders and support implementation of care plans in accordance with program policy and the scope of the Health Coordinator role.
• Gather and relay client-reported health information, including health and medication history, vital signs, symptoms, diagnoses, and other relevant concerns to nursing staff or providers as appropriate.
• At sites with licensed nurses, assist Registered Nurses (RN) or Licensed Practical Nurses (LPN) with intake processes or coordination activities as directed.

Coordination of Services

• Support coordination of client physical and behavioral healthcare services during assigned shifts, including telehealth visits, clinic appointments, and outside provider services.
• Coordinate and document client intake and discharge processes after hours, including financial documentation and secured belongings as required.
• Coordinate internal and external services and referrals based on provider recommendations or treatment planning needs.
• Support service navigation by assisting clients in accessing health services and communicating needs to clinical staff.

File and Document Management

• Maintain accurate, timely, and complete documentation of services in the electronic health record.
• Ensure required notifications are completed during assigned shifts.
• Complete eligibility assessments and follow-up assessments in designated systems.
• Ensure client information is accurate and updated from intake through discharge to support continuity of care.
• Record routine case notes and service contacts documenting client progress and services provided.
• Review reports with the care team to identify service gaps and coordinate appropriate follow-up support.

Specific responsibilities related to medication handling and clinical coordination may vary by site or unit depending on staffing structure, program licensure, and the presence of licensed nursing staff.

Qualifications

• Required
• High School Diploma or Equivalent
• One (1) year of experience working in a caregiving, human services, behavioral health, or social services setting, or experience supporting marginalized or vulnerable populations
• Must apply for Agency Affiliated Counselor registration within 30 days of hire and obtain and maintain active registration within 90 days of hire in accordance with WAC 246-810-015; RCW 18.19.210
• First Aid/CPR certification within 90 days of hire
• Proficient level of written/verbal communication, and efficiency with independent task management and ability to show attention to detail.
• Basic computer skills and the ability to learn
• Demonstrated ability to maintain a professional, empathetic, and client-centered approach when working with individuals in recovery

• Preferred/Desirable
• Experience with electronic health records (EHR) or electronic records management systems.
• Proficiency in Microsoft Office Suite, Outlook, and Internet navigation.
• Certified Nursing Assistant certification

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement [https://help.jobvite.com/attachments/token/vV1o7ipNwNzBUuFpZDUf3aWsu/?name=EEO+Policy+Statement+Posting+-+FINAL+7.3.2024.pdf]

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.