RHA Health Services, LLC·West Jefferson, North Carolina
The Direct Support Mentor provides direct care and support to individuals with intellectual and developmental disabilities in residential and day settings. They also serve as a mentor and coach to new staff members to ensure quality training and adherence to company standards.
If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!
Provides support for people and/or groups of people with disabilities both in residential and day settings by performing and leading by example in carrying out Direct Support job responsibilities.
Serves a mentor, trainer and coach to Direct Support Employees.
Responsible for carrying out mentorship responsibilities for new Direct Support Employees to ensure thorough training and abilities.
Assists with ensuring staff coverage of all three shifts as scheduled by the Residential Team Leader or as necessary due to scheduled staff not being able to work.
At certain residences, the employee may be required to reside (sleep over) if he/she works a special schedule and/or work week.
Assists the person(s) receiving services in identifying and communicating his or her requests and needs for services and supports.
Implements services and supports to address the person’s goals and desired outcomes as identified through each person’s Person Centered Plan.
Relies on knowledge, experience, and judgment to complete tasks with supervision and direction from the Residential Team Leader.
Assists people supported to identify personal outcomes that best suit his or her personal interests, cultural background, and desires for the future.
Assists the Interdisciplinary Team in identifying supports needed for personal outcomes to be realized.
Understands and promotes the people supported’s goals, as well as personal dignity, respect, individualism and quality of life.
Provides opportunities for choice, and encourages people supported to make choices, and to exercise control over themselves and their environment.
Reports all incidents of people supported abuse, neglect or exploitation immediately
Ensures and assists with the cleanliness of group home by completing Environmental Assessments, work orders for maintenance needs, monitoring cleanliness of company vehicles and keeping home and grounds clean.
Supports people supported in eating, resting, dressing, bathing, grooming, toileting, playing, and working, according to each person’s abilities and interests.
Helps people supported develop healthy personal and social habits.
Prepares, assists and instructs people supported in food preparation and cleaning of residences and vocational program areas.
Supports people supported in identifying and acquiring valued social roles in integrated community settings, including, but not limited to opportunities for membership in local groups, clubs, and organizations.
Instructs and assists people supported using techniques and strategies designed to improve sensory motor and perceptual motor development, perception, memory, language, cognition, and social and emotional development.
Works with each person receiving services to increase motivation; provides consistent reinforcement to learning, continuous assessment of level of functioning, and continuous feedback to each individual for all learning activities.
Trains people supported in self-medication administration according to company policy.
This job description in no way states or implies that these are the only duties I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or I am directed to perform a specific task by my supervisor. When I have questions about my responsibilities and/or my job duties, or when I see or hear things that I do not understand, I will consult my supervisor, other members of management.
The ideal candidates for this mid-level position are patient, compassionate, nurturing and have a calming demeanor in times of stress.
Complete criminal background
Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
Drug testing
Education verification and other credentialing based on position requirements.
Proof of employment history or references (if required)
Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.
*contract/contingent workers and interns do not qualify for any of the above
EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.
At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.
For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.
If you are ready to make a difference in the lives of people we serve and support apply to join the team today.
Market context
Behavioral health employers in North Carolina often look for licensed or credentialed clinicians, and this role requires registration with the North Carolina Substance Abuse Professional Certification board. These positions can be competitive because employers may prefer a bachelor’s degree and want candidates who can work within treatment, documentation, and care coordination expectations. Review the AI-summarized requirements and benefits here to save time, and confirm your credential status before applying.
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