Shelter Case Manager

Case Manager-Shelter

Vera House, Inc. is a human service agency that provides unconditional care for individuals and families through comprehensive domestic and sexual violence prevention and intervention services. We believe in collectively serving members of the community and creating an environment of accountability for our services. We strive to provide our employees with flexible schedules, when possible, a level of autonomy to complete their work, and a culture of belonging.

Position summary

In this role, Case Manager-Shelter will provide intervention and case management services to assist domestic/sexual and other forms of violence survivors in obtaining permanent housing and supportive services during their experience of homelessness, the eviction process, and housing stabilization. This position will team advocates, and care coordinators to provide crisis intervention, advocacy, referral, coordination, and other case management and supportive services related to housing/economic/well-being and stability for survivors at the Agency’s main shelter.

The shift available is as follows

• Mon-Fri 10:30am-6:30pm

Principal duties and responsibilities

• Assist survivors in locating and retaining housing while addressing the immediate needs of the client/household including emotional support, promotion of healthy relationships and housing that supports safety and security.
• Provide referrals to support services designed to stabilize households in permanent, habitable housing including services related to substance use disorder, financial security, public benefits, education, employment, parenting, mental health and physical well-being.
• Advocate and collaborate with landlords, housing programs, and department of social services.
• Identify and integrate the needs related to the dynamics of domestic and sexual violence, trauma impact, and crisis into the support and management of the resident.
• Provide and support on call (after hours/weekend) needs on a scheduled rotation for Vera House shelter.
• Maintain resident documentation using software databases.
• Answer and provide assistance with support-line services, as needed.
• Work closely with staff to obtain feedback and input from clients as well as ensure adequate services for clients in the program, including if the client feels unsafe and needs to be transferred.