Service Coordinator
EAST HOUSE CORPORATION·City of Rochester, New York
EAST HOUSE CORPORATION·City of Rochester, New York
The Service Coordinator partners with clients to identify and access essential community services, including housing, treatment, and rehabilitation. They develop individualized service plans, manage caseloads, and provide ongoing support to improve clients' quality of life and independence.
The Service Coordinator HOPE partners with clients recovering from mental illness, chemical dependency, and/or co-occurring conditions to identify, access, and maintain linkages with treatment, housing, rehabilitation, and community services. Working within a person-centered approach, the Service Coordinator teaches essential living skills to support clients in achieving stable, independent living and improving their quality of life.
In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.
East House provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability, or any other protected statuses in its hiring, promotions, and other employment activities.
East House is a proud RMAPI (Rochester-Monroe Anti-Poverty Initiative) Level Up Champion for our commitment to social justice and promoting economic mobility in our community.
Position Qualifications: Minimum Education & Experience: High School Diploma or equivalent with 4-6 years of paid human service experience, or Associate's degree with 2-4 years of paid human service experience, or Bachelor's degree in a human service-related field with 1-3 years of paid human service experience. Licensure/Certifications: NYS motor vehicle license, safe driving record, and availability of a personal vehicle for work. Other Skills/Knowledge/Experience: Effective counseling with culturally diverse individuals with psychiatric and/or chemical dependency issues. Skills in counseling, crisis assessment, and intervention within a psychiatric rehabilitation framework. Goal planning and implementation; effective communication and teamwork with diverse clients and staff. Ability to assess, monitor, and evaluate needs and progress. Basic computer literacy and Microsoft Word skills. Experience using multiple database programs. Physical/Mental Demands: Frequent sitting, handling objects, using a computer, and verbal/written communication. Occasional lifting up to 30 lbs., walking, standing, and reaching. Finger dexterity, hearing, and visual requirements for computer and document use. Ability to maintain emotional control under stress and travel to client homes. Working Conditions: Traditional office or household environment. Occasional pressure due to time demands. Occasional travel to other facilities. Weekend and evening availability required. Frequent local travel and client transportation.
Market context
Service Coordinator roles in New York often draw candidates with case management, fieldwork, and strong client communication experience, especially when public transit travel is part of the job. These positions can be competitive because employers look for both lived and professional experience, plus the organization needed to manage multiple cases and community contacts. Review the AI-summarized requirements and benefits here to save research time, and confirm your transit access and fieldwork readiness before applying.
