WellDyne·Lakeland, Florida
The Item Entry Technician facilitates front-end prescription processing, including intake, order setup, and claims adjudication. They also manage prior authorization requests and ensure patient profiles are accurately maintained.
At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.
Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential.
To be the disruptive force that drives meaningful change within pharmacy services.
Summary Under the direction of the Pharmacy Supervisor, facilitates all aspects of front-end prescription processing including prescription intake, order setup, and RX setup. Will assist with claims adjudication, prior authorization management and other responsibilities as necessary.
Essential duties & responsibilities
Primary function is to perform RX Setup/RX Entry functions
Assists the intake process primarily through management of the inbound fax queue and the ePrescription manager.
Facilitates proper establishment of the patient profile including demographics, insurance, clinical elements, diagnosis and more.
Assists with the adjudication of new and refill prescriptions by managing the Claims to Adjudicate queues.
Assists with resolutions involving rejected claims.
Assist in managing the prior authorization process to include, but not limited to, initiating prior authorization requests, working with providers to correctly submit prior authorization requests, follow up on status of pending prior authorization requests and more.
Assist in the renewal of prescriptions
Assist in managing the processing time of new patient referrals and new prescription orders
Perform routine, professional pharmacy functions.
Respect and maintain confidentiality guidelines of HIPAA.
Follow and aid in enforcement of all company policies and procedures.
Responsible for other duties as assigned
Knowledge, skills, and abilities
Ability to type 25 words per minute.
Ability to enter 30 prescriptions per hour.
Attention to detail.
Ability to handle multiple activities or interruptions at once.
Ability to communicate effectively, patiently and courteously.
Focused team player, who can work in conjunction with pharmacists, other departments, customers, and management.
Work independently with little supervision and meet daily deadlines.
Ability to perform repetitious work accurately.
This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.
EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law.
Candidates must be a Certified and Registered Pharmacy Technician in good standing with at least one year of pharmacy experience. A high school diploma or equivalent is required, along with the ability to meet specific typing and prescription entry speed standards.
Market context
In Florida, ambulatory care pharmacy roles are often competitive because employers typically look for an active Florida pharmacy license plus specialized residency training or several years of clinical ambulatory care experience. Spanish proficiency can be a meaningful advantage in patient-facing settings, especially where bilingual communication supports care access. Review the AI-summarized requirements and benefits here to quickly compare fit, since they are distilled from the original posting and can save research time before you apply.
