The role involves screening and assessing clients with substance use disorders to coordinate therapeutic services for outpatients and their families. Responsibilities include triaging clients to appropriate care levels and managing insurance pre-certifications and clinical documentation.
Requirements summary
A Bachelor's degree is required for this position. Candidates must demonstrate competency in clinical assessments, understanding of addiction treatment options, and knowledge of payor protocols.
bachelor degreeCase ManagementConfidentialityDocumentationPatient CareCrisis InterventionSubstance Use Disorder TreatmentTriageClinical AssessmentInsurance Pre-certificationManaged Care Forms
Job description
St.
Luke's is proud of the skills, experience and compassion of its employees.
The employees of St.
Luke's are our most valuable asset!
Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Hours
Part-Time, every other
Saturday/Sunday, 8:00 p.m. - 8:00 a.m. Under guidance from the Program Manager and Psychiatrist, with latitude for initiative and independent professional judgment, serves as an assessor for the Outpatient/Partial Hospital Department. Plans and coordinates therapeutic services for outpatient clients and their families. The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.
JOB
DUTIES
AND
RESPONSIBILITIES: Screens and Assesses clients/families in a professional, thorough and timely fashion. Assures that the client/family has a clear understanding of what is recommended, including alternative options, if any, and the rationale behind the recommendation. Triages clients who require services other than Outpatient (i.e. Mobile Engagement Services, Inpatient, mental health services) in a timely and organized fashion. Provides clinically related tasked such as correspondence, completion of managed care forms, and works in assuring services are authorized and client obligations are handled. Manages pre-certifications and other insurance and/or county related requirements for authorizing care. Completes all required documentation within the standard time frames. Ensures that all documentation is complete from admission to discharge, as applicable. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. Demonstrates/models the Network’s PCRAFT values during interactions with all customers. Demonstrates
Performance
Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. Complies with Network and departmental policies regarding attendance and dress code. Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated. Other duties as assigned.
Physical
AND
SENSORY
REQUIREMENTS: Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry. Requires ability to hear normal conversation and good general, near and peripheral vision.
EDUCATION: Bachelor's Degree required.
Training
AND
EXPERIENCE: Competency in addressing clinical matters over the phone or through a formal clinical assessment. Understanding of payor sources and protocol, addiction treatment options, St. Luke’s Penn Foundation services, emergency management, and client/family interventions. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the
Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.
