Summit Health·Fair Lawn, New Jersey
The Medical Assistant supports physicians and clinicians by managing patient flow, preparing examination rooms, and performing clinical tasks. Responsibilities include obtaining vital signs, documenting patient data in the EHR, and handling clerical duties such as scheduling and referrals.
We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical [https://www.villagemedical.com/], Village Medical at Home [https://www.villagemedical.com/village-medical-at-home], Summit Health [https://www.summithealth.com/], CityMD [https://www.citymd.com/], and Starling Physicians [https://www.starlingphysicians.com/].
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.
Monday - Friday 830AM - 5 PM
This role is not patient facing, but onsite in Fair Lawn.
The Medical Assistant is responsible for triaging patient concerns over the phone. This role involves assessing symptoms, prioritizing care needs, and providing clinical guidance based on established protocols. The Medical Assistant serves as a critical communication link between patients and providers, ensuring patients receive timely and appropriate guidance while documenting all interactions in Epic.
Triages high-volume incoming patient calls, assesses symptoms, and provides clinical guidance.
Maintains efficient patient flow.
Communicate with patients in a culturally sensitive, professional manner.
Documents all patient interactions, assessments, and guidance in Epic accurately and promptly.
Directs calls appropriately.
Collects, reviews, and addresses 20+ patient voicemails throughout the day, ensuring timely follow-up and documentation.
Schedules appointments accurately and appropriately according to departmental guidelines.
Effectively communicate clinical questions, concerns or issues to the provider appropriately and promptly.
Send prescriptions and refills electronically as directed by the provider and by understanding prescription control and prescription refill procedures.
Demonstrates strong multitasking abilities.
Understands and performs within scope of practice.
Appropriately enters orders such as labs and medications in the Practice Management System (PMS) and EHR.
Maintains proficiency with department specific equipment, troubleshoots and reports malfunctions promptly
All other duties as assigned
Recognizes and performs duties which need to be performed, although not directly assigned.
$22.02 - $27.07 Hourly
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Our Company cares about the safety of our employees and applicants.
Our Company does not use chat rooms for job searches or communications.
Our Company will never request personal information via informal chat platforms or unsecure email.
Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview.
Be aware of potential scams while job seeking.
Interviews are conducted at select Our Company locations during regular business hours only.
For information on job scams, visit, https://www.consumer.ftc.gov/JobScams [https://www.consumer.ftc.gov/JobScams] or file a complaint at https://www.ftccomplaintassistant.gov/ [https://www.ftccomplaintassistant.gov/].
Market context
Support-services roles in New Jersey are often tied to steady staffing needs in hospitals and other care settings, especially for candidates who can work reliably in fast-paced environments. These positions can be competitive because employers look for a high school diploma or GED, BLS AHA certification, strong computer skills, and the ability to pass the HMH Monitor Tech exam within 90 days. Review the AI-summarized requirements and benefits here to save research time, then confirm your certification status and prepare for the exam expectation before applying.