Care Manager
DAYMARK RECOVERY SERVICES INC·Monroe, North Carolina
DAYMARK RECOVERY SERVICES INC·Monroe, North Carolina
The Care Manager provides case management assessment, develops care management plans, and ensures effective monitoring and follow-up with clients. They also facilitate referrals and linkages to necessary services to support clients' health and recovery.
Under direct and indirect supervision, provides case management assessment, person centered planning and documentation, referral and linkage, and monitoring/follow-up. Essential
Provides care management assessment/reassessment, development of care management plans, referring and linking to needed services, monitoring/follow up with client and referrals, provide education for health promotion. Ensure metrics for outcomes are met. Participates in interdisciplinary treatment planning, consultation activities and ensures all involved parties are aware of the plan of care. Provides crisis intervention consultation to all participants of TCM and involves crisis services when needed. All other duties as assigned by supervisor. The responsibilities of the Care Manager include, but are not limited to, the following: Care Management Assessment Documents the client’s service needs, strengths, resources, preferences, and goals to develop a Care Management Plan. Gathers information regarding all aspects of the recipient, including medical, physical, psychosocial, behavioral, financial, social, cultural, environmental, legal, and vocational/educational areas. Integrates all current assessments including the comprehensive clinical assessment and medical assessments, including assessments and information from the HIE/Tailored Plan and the primary care or specialty care physician. Includes early identification of conditions and needs for prevention and amelioration. Consults with other natural and paid supports such as family members, medical and behavioral health providers, and educators to form a complete assessment. Performs periodic reassessment to determine whether a recipient’s needs or preferences have changed. Care Management Plan/Documentation Ensures that person centered information is gathered and that the consumer’s health and safety risks are assessed prior to the development of the care management plan Works in conjunction with the client, family, friends, and providers who have lengthy experience with the person. Performs periodic revision of a plan based on the information collected from the person, family, other personal supports, and comprehensive clinical assessments or reassessments. Assist the person to obtain the outcomes/skills/symptom reduction that they desire. Contact the primary care physician to obtain clinical information pertinent to establishing person centered goals. Facilitates provider choice process, maintaining objectivity and providing fact-finding assistance. Ensures that signed Authorization to Disclose Health Information forms are obtained and on file in the consumer’s medical record prior to releasing any information when needed (Substance Use Disorders). Ensures that all information released/disclosed is documented on the Accounting of Release and Disclosure form (this includes documenting any documents given to consumer/legal guardian). Referral/Linkage Referral and linkage activities connect a recipient with medical, behavioral, social and other programs, services, and supports to address identified needs and achieve goals specified in the Care Management Plan. Referral and linkage activities include but are not limited to: Coordinating the delivery of services to reduce fragmentation of care and maximize mutually agreed upon outcomes. Facilitating access to and connecting recipients to services and supports identified in the Person Centered Plan. Making referrals to providers for needed services and scheduling appointments with the recipient. Assisting the recipient as he or she transitions through levels of care. Facilitating communication and collaboration among all service providers and the recipient. Assisting the recipient in establishing and maintaining a medical home where needed. Assisting the recipient in establishing OBGYN and prenatal care as necessary. Natural Support / Services Not Funded Through the Tailored Plan Assists consumer/legally responsible person in considering and accessing natural community supports such as educational services, transportation, support from friends/family/church, etc. Ensures that the consumer gets the best possible treatment and care by carefully coordinating paid supports/services with other resources available in the community. Monitoring/Follow-Up Monitoring and follow up includes activities and contacts that are necessary to ensure that the Care Management Plan is effectively implemented and adequately addresses the needs of the recipient. Monitoring activities may involve the recipient, his or her supports, providers, and others involved in care delivery. Monitoring activities helps determine whether: Services are being provided in accordance with the recipient’s Care Management Plan; Services in the Care Management Plan adequate and effective; There are changes in the needs or status of the recipient; and The recipient is making progress toward his or her goals. Documents monitoring and the actions taken/planned as a result of the monitoring in the consumer’s record. Ensures that the monitoring schedule for each consumer is sufficient to assure the health, safety and welfare of the consumer. Monitors for progress/lack of progress through observation, interview, and documentation review. Coordination Works closely with the consumer/legally responsible person, provider agencies, and others involved with the consumer’s care and treatment to avoid/resolve scheduling conflicts, duplication of effort, and other problems that hinder effective treatment. Assists consumer in obtaining entitlement services whenever possible. Monitors the consumer’s continued eligibility for Medicaid and/or NC Health Choice, as applicable, and provides needed assistance to the consumer/legally responsible person in order to ensure that coverage does not lapse. Outcomes Be responsible for the BH quality metrics for your assigned members Units Billed Minimum Requirement: Care manager contacts for members with behavioral health needs: High Acuity: At least four care manager-to-member contacts per month, including at least one in-person contact with the member. Moderate Acuity: At least three care manager-to-member contacts per month and at least one in-person contact with the member quarterly (includes care management comprehensive assessment if it was conducted in- person). Low Acuity: At least two care manager-to-member contacts per month and at least two in-person contacts with the member per year, approximately six months apart (includes the care management comprehensive assessment if it was conducted in-person). Education and/or Experience: An Associates or bachelor’s degree in a human service field with two years MH/SA/DD experience with the population served; OR a licensed RN with two years MH/SA/DD experience with the population served. OR Masters w/ licensure, Masters in a human service field with one year MH/SA/DD experience with the population served OR Bachelors outside of human service field w/ 4 years’ MH/SA/DD experience with the population served. Qualifications
Candidates must have an associate or bachelor's degree in a human service field or be a licensed RN with relevant experience. A master's degree with licensure or a bachelor's degree in a non-human service field with extensive experience is also acceptable.
Market context
In North Carolina, care manager positions are commonly tied to behavioral health, substance use, and developmental disability services, so demand often follows community-based care needs. These roles are competitive because employers look for a human service bachelor’s degree or an RN license plus relevant experience, and they may require TCM trainings after hire. Review the AI-summarized requirements and benefits here to save time, then confirm your background matches the experience area before applying.
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