Community Health Worker (CHW) / Care Navigator

• Social Determinants of Health Support
• Conduct screenings related to social determinants of health (SDOH) including housing stability, food security, transportation access, financial hardship, and healthcare access.
• Connect clients to community resources, public benefits, and supportive services that address identified needs.

• Housing Stability Support
• Support families experiencing homelessness or housing instability by connecting them to housing resources, supportive services, and community programs.
• Collaborate with housing providers, shelters, and community agencies to promote housing stabilization. Documentation and Program Compliance
• Document all client interactions, outreach attempts, services, and referrals in the organization's data system in accordance with program and payer requirements.
• Ensure documentation is accurate, timely, and compliant with program standards and reporting requirements.
• Maintain strict confidentiality and adhere to all HIPAA privacy regulations. Community Collaboration
• Develop and maintain relationships with community organizations, healthcare providers, and local service agencies.
• Participate in community meetings, trainings, and outreach events to strengthen referral networks and promote program awareness.

• Required Qualifications
• Bachelor’s degree in Social Work, Psychology, Public Health, Human Services, or a related field OR equivalent combination of education and experience
• Demonstrated experience coordinating non-clinical health and behavioral health services
• Ability to maintain accurate and timely documentation in compliance with DMH, UBH, and contract requirements
• Valid driver’s license and reliable transportation preferred for community outreach and home visits.
• Ability to work flexible hours when necessary to support client engagement and community events.
• Ability to pass background clearance and meet all DMH/UBH compliance requirements

• Preferred Experience
• Experience working with individuals or families experiencing homelessness or housing instability.
• Experience in community health programs, housing programs, or social services.
• Experience supporting individuals with chronic health conditions, disabilities, behavioral health needs, or substance use recovery.

• Knowledge and Skills
• Familiarity with Medi-Cal managed care systems and community-based health programs.
• Understanding of social determinants of health and their impact on health outcomes.
• Strong interpersonal and communication skills with the ability to build trust with diverse populations.
• Ability to provide clear, culturally responsive health education.
• Strong organizational skills and ability to maintain accurate documentation.
• Ability to work independently in community settings while collaborating effectively with a multidisciplinary team.
• Demonstrated cultural humility and ability to work effectively with diverse communities.

• Physical & Environmental Requirements
• Ability to work in the field and conduct home visits
• Ability to walk, stand, sit, and move throughout the facility
• Ability to lift up to 25 pounds if needed (e.g., files, supplies)
• Ability to respond to crisis situations calmly and professionally

Mandatory requirements

1) Employment Eligibility Verification 2) Reliable transportation 3) Updated tuberculosis test 4) Successful completion of background screening. 5) CPR/First Aid training 6) Must have Valid CA Driver's License 7) Must provide proof of insurance coverage 8) Must be able to qualify for UBH drivers’ insurance coverage

Benefits

1) Competitive salary based on experience and qualifications. 2) Health, dental, and vision insurance options. 3) Retirement savings plan. 4) Paid time off and holidays. 5) Opportunities for professional development and growth within the organization.

Physical demands, environmental conditions, equipment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves.
• The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care.
• The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.