Case Manager I - Emergency Services

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Would you like to make a difference in the lives of those in the greatest of need? Imagine how it would feel to know that you have helped to transform somebody’s life.

ABOUT US

The Caring Place (@Miami Rescue Mission & Broward Outreach Centers) is a leading provider of services to the homeless and needy of South Florida. We are looking for like-minded, dynamic individuals to come and join our team. The Caring Place provides emergency shelter, residential programs, job training, education & computer literacy classes, healthcare, transitional housing, permanent housing, employment opportunities for homeless men, women, and children as well as programs for “at-risk” youth.

We are currently seeking a FT Case Manager I - Emergency Services at The Caring Place Center for Men in Miami, FL

Job summary

The Case Manager I – Emergency Services (CME-I) reports to the Emergency Services Supervisor or Emergency Services Manager and provides case management services, crisis intervention, support and referral services for clients assigned to contracted emergency services programs. The CME-I will provide timely outcome reports per program guidelines and requirements. Monitors progress of residents, and refers them to appropriate agencies for assistance as needed. Schedule may include some nights and weekends.

Core duties/Responsibilities

• Maintains personal and professional integrity, and ensures clients are treated with respect and dignity
• Handles confidential information with discretion and in accordance with HIPPA guidelines
• Provide case management services designed to assist clients to obtain housing and stability
• Builds rapport with clients and facilitates group discussions effectively
• Maintains up to date listing of community contacts, links clients with community resources in a timely manner and follows up with client’s progress once linked with community resources
• Enter and maintains client-related data including case notes and documents
• Completes HMIS entries accurately and in a timely manner
• Keeps client files organized and with all documentation completed accurately
• Keeps supervisor informed of challenges and accomplishments when working with difficult cases, or if client refuses to accept housing
• Provide support for clients as they transition from homelessness to housing
• Ensures contact information is captured when client departs (address, phone, email, etc.)