Respond to 24/7 hotline calls to stabilize crises for homeless youth and their families through telephone and in-person interventions. Coordinate services, educate natural supports, and maintain detailed documentation of all interactions.
Requirements summary
Requires a minimum of a Bachelor's degree in Social Work or a related field, with a preference for LSW or LPC licensure. Candidates must have experience working with troubled teens and a practical understanding of youth homelessness.
The salary for this position $15/hour when actively engaging with clients.
Our offerings include
Comprehensive health and Rx plans, including a zero-cost option.
Wellness program including free preventative care
Generous paid time off and holidays
100% paid parental leave for childbirth, adoption, and foster care
50% tuition reduction at Case Western Reserve University for the MSW program
Defined benefit pension plan
403(b) retirement plan with an employer match
Pet insurance
Employer paid life insurance and long-term disability
Employee Assistance Program
Support for continuing education and credential renewal
Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
Flexible Spending Account for Health and Dependent Care
Qualifications
Education
Minimum Bachelor’s Degree in Social Work or related field.
Licensure
Prefer valid Ohio LSW, LPC or minimally one year experience in the child welfare field.
Skills/Competencies:
Core
Expertise: Possesses skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
Independent
Judgment: Ability to perform job responsibilities with a high degree of initiative and independent judgment.
Leadership: Proven effective leadership skills to ensure departmental engagement and success.
Cultural
Competency: Demonstrates awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
Interpersonal
Communication: Communicates clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
Professional &
Benefits
Employee Assistance Program
Holidays
Dental insurance
Vision insurance
Flexible Spending Account
Paid time off
Long-term disability
Life insurance
Paid parental leave
Short term disability
Pet insurance
Continuing education support
Wellness program
403(b) retirement plan
Accident insurance
Critical illness insurance
Defined benefit pension plan
Hospital indemnity
Health and Rx plans
Tuition reduction at Case Western Reserve University
Ethical
Conduct: Adheres to professional values such as honesty, personal responsibility, and accountability; Applies ethical concepts within scope of work and adheres to Agency policies and procedures.
Collaboration and
Teamwork: Functions effectively as a member of a professional team that includes employees, clients and family members.
Problem
Solving &
Decision
Making: Recognizes problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.
Experience: Proven experience in working with troubled teens and their families.
Practical or clinical understanding of the underlying issues that lead to youth homelessness. Experience working with youth by providing crisis intervention, service coordination, skill building and family education.
Agency summary
Bellefaire JCB is among the nation’s largest, most experienced child service agencies providing a variety of behavioral health, substance abuse, education and prevention services. Through more than 25 programs, we help more than 30,000 youth and their families each year achieve resiliency, dignity and self-sufficiency.
The Runaway Homeless Youth Programs Outreach Specialist is responsible for an immediate telephone and/or in person when required response to hotline calls for youth and natural supports that call our 24/7/365 hotline. The Specialist will intervene by stabilizing the crisis, educating youth and their families/guardians, and coordinating services. Additionally, the on-call staff will document all calls into the hotline and relay the information to the program leadership via phone/email. The on-call staff will report to the Director of Operations- RHY designated supervisor.
Essential duties
1. Respond to the hotline calls in person and via telephone intervention with compassion, direct instructions, and an open mind to meet the diverse needs of our callers. The calls will be received 24/7, 7 days a week including weekends and holidays. 2. Assure the documentation will be completed timely fashion. 3. Work cooperatively with Host Home families. 4. Assure that standards/regulations set by accrediting RHY. 5. Represent the agency in the development or maintenance of relationship with other organizations including community agencies, public agencies and referral sources. 6. Maintain high standards of ethical and professional conduct. 7.
Acquire practical understanding of: 1. basic child, adolescent and family development 2. issues that are relevant to homeless youth 3. Interventions used in helping runaway and homeless teens. 8. Contribute to the development and maintenance of the record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards. 9. Ability to qualify as an approved agency driver. 10. Own a cell phone to be used for on-call responsibilities.
Other duties
11. Attend scheduled staff meetings, supervision, and on-going training that will provide the skills necessary to implement the program. 12. Develop teamwork through collaboration and case consultation. 13. All required trainings, certifications and licensure must be kept current in accordance with applicable licensing and accreditation regulations and standards. 14. Call on-call supervisor in case of an emergency situation (i.e. in need of clinical support, AWOL, safety concern for yourself or the well being of a client or family member, a client threatening to harm themselves or others.) 15. Respect the privacy of clients and hold in confidence all information obtained during the client’s treatment. All client-related documents should be handled in accordance with Agency guidelines on confidential material. 16. Other duties as assigned by management.
Bellefaire JCB is an equal opportunity employer, and hires its employees without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability or any other status protected by federal, state or local law.
Bellefaire JCB is a partner agency of the Wingspan Care Group, a non-profit administrative service organization providing a united, community-based network of services so member agencies can focus on mission-related goals and operate in a more cost-effective and efficient manner.
