Phoenix

Arizona

1318 live openings

11. Maintain the recall list and send recall reminders to patients.

12. Carry out provider orders, including notifying patients of test results.

13. Educate patients and families regarding conditions, medications, and self‑care instructions.

14. Screen and process medication refill requests according to provider instructions.

15. Obtain prior authorizations for surgeries, procedures, and medications as required.

16. Address and resolve patient complaints appropriately.

18. Perform other duties as assigned.

Position Type/Expected Hours of Work

Full-time, non-exempt position. Occasional evening and weekend work may be required based on operational needs.

Travel

Travel between health center sites is required.

Knowledge, Skills, and Abilities

• Required
• Maintain patient confidentiality at all times.
• Demonstrate courtesy and respect toward patients and coworkers.
• Ability to work effectively with providers, staff, and practice manager/designee.
• Ability to work independently, set priorities, and coordinate multiple tasks.
• Ability to work under pressure and adapt to changing demands.
• Strong judgment and decision‑making skills.

Credentials and Experience

• Required
• High School Diploma or GED
• Successful Completion of Accredited CMA Program and Current Certification through National Registry Exam

Physical Demands • Finger dexterity

• Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Reaching: Frequently required to reach with hands and arms forward and above the head.
• Mental
• Acuity: Ability to make rational decisions through sound logic and deductive processes.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Visual
• Acuity: Must have sufficient visual acuity to perform tasks such as preparing and analyzing data and figures, transcribing information, viewing a computer screen, and conducting extensive reading. Requires visual abilities including close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

This position requires sitting, standing, and walking for extended periods. It may involve working under stressful conditions or irregular hours. Frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations, and other conditions common in a clinical environment may occur.

Additional Information

The above statements describe the primary responsibilities and requirements of the position but are not intended to be an exhaustive list of all duties or skills required. Sterling Health Solutions, Inc. reserves the right to revise or modify job duties as business needs evolve. This job description does not constitute an employment contract, and employment remains at‑will.

If an employee is unable to perform the essential functions of the position, reasonable accommodations may be considered.

Employee Signature

I acknowledge that I have read and understand the job description, job duties, qualifications, policies, and procedures for this position. I acknowledge that I am able to complete the essential functions of my job and physical demands. I also certify that I have received/ have access to a copy of this signed job description.

Incumbent

• ____________________________
• Date: ________________________