STERLING HEALTH SOLUTIONS INC·Mount Sterling, Kentucky
The Certified Medical Assistant supports providers by preparing patients for examinations, documenting medical information, and performing clinical tasks. They are responsible for maintaining efficient patient flow and ensuring a high standard of quality and safety in the clinical environment.
Employment Status: Full Time
FLSA Status: Non-Exempt
Direct Supervisor: Practice Manager or designee
Department: Clinical
Primary Work Location: Designated Clinic
Effective Date: 12/12/2014
Revised Date: 02/06/2026
The Certified Medical Assistant (Clinical Support Specialist) is responsible for assisting with all aspects of patient care to ensure smooth patient flow and a exceptional patient experience. This role supports providers by performing clinical tasks, preparing patients for examinations, documenting medical information, and coordinating care needs throughout the visit. The Certified Medical Assistant plays a key role in maintaining an efficient, patient‑centered environment while upholding the highest standards of quality, safety, and professionalism.
Duties and Responsibilities: An employee in this position may be called upon to do any or all of the following essential duties:
1. Prepare patients for medical examinations, including measuring and recording vital signs, documenting the chief complaint, and entering information into the Electronic Health Record.
2. Assist medical providers during examinations and procedures.
3. Collect patient samples and prepare specimens for laboratory analysis.
4. Post and monitor lab charges and complete lab requisitions.
5. Perform quality control checks on laboratory equipment.
6. Prepare, stock, clean, and maintain exam rooms and equipment for patient visits.
7. Triage patients and respond to inquiries in person or by telephone.
8. Monitor laboratory and patient care supplies and submit purchase requests to the Supervisor as needed.
9. Maintain OSHA standards in laboratory and patient care areas, including completion of cleaning logs.
10. Maintain records of outside testing and ensure results are received and documented.
11. Maintain the recall list and send recall reminders to patients.
12. Carry out provider orders, including notifying patients of test results.
13. Educate patients and families regarding conditions, medications, and self‑care instructions.
14. Screen and process medication refill requests according to provider instructions.
15. Obtain prior authorizations for surgeries, procedures, and medications as required.
16. Address and resolve patient complaints appropriately.
18. Perform other duties as assigned.
Full-time, non-exempt position. Occasional evening and weekend work may be required based on operational needs.
Travel between health center sites is required.
Knowledge, Skills, and Abilities
Required
Maintain patient confidentiality at all times.
Demonstrate courtesy and respect toward patients and coworkers.
Ability to work effectively with providers, staff, and practice manager/designee.
Ability to work independently, set priorities, and coordinate multiple tasks.
Ability to work under pressure and adapt to changing demands.
Strong judgment and decision‑making skills.
Credentials and Experience
Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Grasping: Applying pressure to an object with the fingers and palm.
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
Reaching: Frequently required to reach with hands and arms forward and above the head.
Mental
Acuity: Ability to make rational decisions through sound logic and deductive processes.
Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
Visual
Acuity: Must have sufficient visual acuity to perform tasks such as preparing and analyzing data and figures, transcribing information, viewing a computer screen, and conducting extensive reading. Requires visual abilities including close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
This position requires sitting, standing, and walking for extended periods. It may involve working under stressful conditions or irregular hours. Frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations, and other conditions common in a clinical environment may occur.
The above statements describe the primary responsibilities and requirements of the position but are not intended to be an exhaustive list of all duties or skills required. Sterling Health Solutions, Inc. reserves the right to revise or modify job duties as business needs evolve. This job description does not constitute an employment contract, and employment remains at‑will.
If an employee is unable to perform the essential functions of the position, reasonable accommodations may be considered.
I acknowledge that I have read and understand the job description, job duties, qualifications, policies, and procedures for this position. I acknowledge that I am able to complete the essential functions of my job and physical demands. I also certify that I have received/ have access to a copy of this signed job description.
Candidates must have a High School Diploma or GED and have successfully completed an accredited CMA program with current certification. The role requires the ability to perform physical tasks such as grasping and reaching, as well as maintaining patient confidentiality.
Market context
Certified Medical Assistant positions in Kentucky are commonly tied to steady outpatient, primary care, and specialty clinic staffing needs. Competition often centers on candidates who combine current CMA certification with reliable patient communication, confidentiality, and the physical ability to handle routine clinical tasks like grasping and reaching. Review the AI-summarized requirements and benefits on this page against the original posting, then confirm your certification status and clinic experience before applying.
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