Manage a caseload of individuals referred for START services by conducting assessments and providing systemic consultation. Coordinate support meetings, develop crisis prevention plans, and maintain detailed documentation in the START Information Reporting System.
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The START (Systemic, Therapeutic, Assessment, Resources, and Treatment) model serves people diagnosed with intellectual/developmental disabilities and co-occurring behavioral health conditions. This comprehensive model of service supports and optimizes independence, treatment, and community living for individuals with I/DD and behavioral health needs. Under supervision of the Clinical Team Leader, START Coordinators support an assigned caseload of individuals, conducting evaluations and assessments both in-person and remotely, providing resources and coordinating with the interdisciplinary team to support individuals through crises and prepare for discharge. Regularly attends and coordinates meetings, ensuring fidelity to the START model and provides on-call support on a regular basis.
Key/Essential Functions & Responsibilities
Maintains an active caseload of up to 20 – 25 individuals referred for START Services and provides systemic consultation based on assessment and outreach findings, using ecomaps and providing consultation to systems/teams as needed using best practices, escalating concerns accordingly to supervisor and/or Clinical or Medical Director.
Conducts regular outreach visits to each individual’s home, day and/or vocational settings as applicable to complete evaluations and assessments on an as needed or regular basis though in-person and/or telehealth visits, as required based on level of support needed, activity level and/or project scope (e.g. tier).
Assists with referrals for consultation and treatment as needed, including screening for enrollment in START, completion of intake assessments across assigned region(s) consistent with applicable timelines and/or referrals to clinical team, Medical or Clinical Director or Resource Center, as appropriate.
Ensures the coordination of support meetings and crisis plan development for individuals served through START, using the START Action Plan for planning and strategizing; provides information and results to and coordinates responses with Medical and/or Clinical Director, as needed, appropriately escalating concerns to START clinical team.
Develops Comprehensive Service Evaluations, Cross-Systems Crisis Prevention and Intervention Plans, intake/assessments, intervention and outcome plans for START Therapeutic Coaching Program, Resource Center admissions/discharges and any other applicable documentation of services provided.
Participates in recurring consultation, staff and other meetings with START leadership, clinical team and START Therapeutic Coaching program.
Provides on-call support on a regularly scheduled, rotational basis as part of START team.
Completes and maintains all applicable documentation, paperwork and/or records on a timely basis including resolution of concerns and reporting of incidents.
Accurately enters all required data into START Information Reporting System and other appropriate systems, as required by state, on a timely and contemporaneous basis.
Conducts regular outreach with community partners to maintain linkages and relationships.
Develops materials and presents at Clinical Education Team Meetings as assigned by the director or designee.
Participates in the Center for START Services National Network, which brings together projects from across North America through an online resource center, conference calls, select study groups and a meeting at an annual conference and/or other START events, as recommended.
Completes and maintains all necessary trainings based on assigned program/region to ensure compliance with YAI policies, NCSS and applicable state regulatory agency (e.g. OPWDD, DDS) requirements, including obtaining and maintaining START Coordinator certification.
Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA).
Performs all other duties as assigned.
Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g., lifting, assisting lifting, standing, etc.)
Master’s degree in Mental Health, Psychology, Counseling, Social Work or other Human Service field; and
At least two (2) years of experience working with the I/DD population and/or behavioral health needs; or
Satisfactory combination of education, experience and/or training as authorized by START/NCSS and/or appropriate State regulatory agency (e.g. OPWDD, etc.); however, all START Coordinators must have at least a bachelor’s degree in human services discipline.
Successful completion of START Coordinator Certification training within 12 months of appointment, including demonstration of competencies in all associated areas.
Ability to provide on-call coverage for crisis services on a regularly recurring basis, as designated by START leadership in assigned region beyond regular work hours including weekdays, weekends, evenings and/or overnight on a 24/7 basis, as required.
Ability to travel regularly across assigned region(s) to conduct in-person assessments, evaluations and visits as required by caseload and to occasionally travel across other regions within state of operations and/or to other states as needed for NCSS meetings or events.
Ability to work with complex systems and an interest in the population is essential.
Exceptional interpersonal and problem-solving skills.
Independent and organized with strong communication and writing skills.
Highly flexible personality type and willingness to take initiative.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.
To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.
Requires a Master's degree in a Human Service field and at least two years of experience with the I/DD population. Candidates must obtain START Coordinator Certification within 12 months and be available for rotational on-call crisis support.
Market context
In New York, START coordinator roles are typically sought by providers supporting people with intellectual and developmental disabilities, especially where crisis response and community-based coordination are priorities. This role is competitive because it requires a master’s degree, direct I/DD experience, certification within 12 months, and rotational on-call availability. Review the AI-summarized requirements and benefits here to quickly confirm fit, then prepare examples of crisis coordination and I/DD support before applying.
