Summary
The Emergency Shelter Case Manager, as part of the Homeless Recovery Services team, and in collaboration with the person served, is responsible for providing assessment, case plan development, and facilitating access to housing, primary and behavioral healthcare, substance abuse treatment, employment opportunities, and other mainstream benefits. The Emergency Shelter Case Manager provides services to an assigned caseload under the supervision of the Program Manager of Shelter Services.
Responsibilities
- Intake and assessment of clients entering Emergency Shelter.
- Develops service plans for clients based on assessment and housing needs.
- Refer clients to the Coordinated Assessment Model for housing placement.
- Provide a ‘warm hand-off’ to supportive housing providers
- Assist clients requiring a higher level of care in seeking and obtaining other housing options including AFC placement, assisted living, independent living, and/or nursing home placement.
- Assist clients in understanding and abiding by their lease obligations.
- Provides intensive support services until client is successfully housed.
- Assist clients with referrals to primary and behavioral health service and linking/coordination with State benefits.
- Documents services within 24 hours for non-face to face services; 48 hours for face-to-face services.
- Participates in team meetings and presents information obtained through the screening and assessment process
- Completes progress notes in two electronic record keeping systems (HMIS & ECO) according to agency policy.
- Uploads all required housing documents into HMIS & ECO.
- Maintains copies of all housing related documents within the client’s record.
- Completes Assessments in a thorough and timely manner.
- Completes a Case Plan that addresses the needs and barriers identified during assessment and establishes measurable goals and objectives within a specified time frame.
- Completes and makes corrections to reports within time frames requested by supervisor.
- Receives assignments, provides weekly caseload reports and makes recommendations for client services
- Follows through with assigned tasks.
- Participates in supervisory meetings and team meetings.
- Identifies resources within the community and assists clients to access resources such as security deposit, furniture, and other household items.
- Develops and maintains a working knowledge and relationship with providers of resources for clients.
- Apprises managerial staff of service gaps that affect clients’ functioning within the community.
Professional Skills
- Professionally represents NSO and promotes NSO mission and vision statements.
- Promotes a harmonious work environment.
- Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.
- Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.
- Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO.
- Demonstrates 5 pillars
- Complies with contractual and regulatory requirements, as needed.
- Fosters commitment, team spirit, pride and trust.
- Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
- Able to anticipate and bring about change when needed.
- Performs other duties as assigned.
Candidate Requirements
- BA/BS/BSW in human services/social work or related field
- Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
