Housing Case Manager
Annual training required
Non-violent crisis intervention training is required annually.
CPR and First Aid training are required for this position.
Summary
The Housing Case Manager, as part of the Homeless Recovery Services team and in collaboration with the person served, is responsible for providing assessment, case plan development, housing placement and linkage to community resources. The Housing Case Manager provides services to an assigned caseload under the supervision of the Program Manager of Homeless Recovery Services (HRS).
Responsibilities
- Demonstrates compassion for people struggling with chronic homelessness, poverty, mental illness and addiction.
- Participate in team meetings and coordinates with HRS leadership, case managers and peer support in the provision of supportive housing services.
- Maintain HUD regulation throughout navigation, at lease up and annual recertification thereafter.
- Coordinate with MSHDA Housing Agents and or property manager on behalf of consumers receiving subsidized rental assistance.
- Directly engage landlord/property managers to create decent and affordable housing options for consumers and maintain a data base of available housing.
- Perform Housing Quality Standards inspections as needed.
- Directly assist consumers in locating and identifying independent housing options.
- Facilitate housing placement and lease signing with consumers.
- Assist consumers in understanding and abiding by their lease obligations.
- Respond to landlord/property management concerns promptly and professionally.
- Coordinates with consumers to assist them with their medical, substance use disorder, and mental health appointments and advocating for them as needed.
- Intervene in occasional mental health crisis situations as they arise.
- Be able to enforce healthy boundaries with consumers and be able to therapeutically redirect as appropriate.
- Aids with daily living tasks such as money management, shopping and cooking while assessing for needed assistance with Activities of Daily Living.
- Coordinates and provides flexible support services and skills training to consumers once they are housed, with the objective of helping them to stay housed and to achieve the goals set forth in their coordinated case plan. Completes progress notes and service activity logs for all service activity in accordance of agency policy.
- Maintain all housing charts in compliance with all applicable HUD guidelines.
- Maintain all HMIS and ECO data in accordance with agency policy.
- Monitor caseload for compliance with monthly rental payments and/or eviction prevention plans.
- Receives instructions and assignments, providing weekly caseload reports and makes recommendations to the team as needed.
- Follows through with assigned tasks.
- Participates in supervisory meetings and team meetings.
- Identifies resources within the community and assists consumers to access resources such as security deposit, utility assistance and household items.
- Develops and maintains a working knowledge and relationship with providers of resources for consumers.
- Apprises leadership team of service gaps that affect consumers’ functioning within the community.
- Handle administrative requests from program management
- Complies with contractual and regulatory requirements, as needed.
- Fosters commitment, team spirit, pride and trust.
- Possesses good work ethic, drive, energy, and persistence to achieve goals.
- Takes accountability for job responsibilities.
- Able to anticipate and bring about change when needed.
- Performs other duties as assigned.
Professional Skills
- Professionally represents NSO and promotes NSO mission and vision statements.
- Promotes a harmonious work environment.
- Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.
- Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.
- Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO.
- Complies with contractual and regulatory requirements, as needed.
- Fosters commitment, team spirit, pride and trust.
- Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
- Able to anticipate and bring about change when needed.
- Performs other duties as assigned.
Candidate Requirements
- Bachelor’s Level Degree preferred
- High school diploma or equivalent
- At least two years of experience in providing case management or mental health/behavioral health services, experience working with persons experiencing homelessness with mental illness or substance abuse and knowledge of Homeless Management Information System (HMIS).
Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
