Surgery Scheduler - OBGYN Practice

Summary

• The Surgery Scheduler is responsible for coordinating surgical procedures, preparing and coordinating pre-operative and post-operative patient care, and ensuring efficient communication between the hospitals, surgery centers and in-office procedures with physicians and our affiliates.
• Essential
• Functions: Responsible for scheduling surgeries, procedures and deliveries for our providers with the correct facility. Responsible for pre-surgery coordination with patients including tests and insurance. Conducts the insurance verifications and pre-authorizations, verifying coverage and communicating details with patient and the billing department. Provides explanation and counseling regarding their upcoming surgery or procedure and provides any additional patient information as needed.
• Primary
• Duties: Obtains surgical authorizations from insurance carriers. Verify insurance benefits to determine patient out-of-pocket costs and advise patients of payment options. Prepares necessary medical records and documents for patient charts. Respond to (patients/vendors/employees) Coordinates and schedules preoperative testing, history and physical, and surgical procedures with facilities, patient and provider. Identify, request, and coordinate specialized equipment and/or personnel requested by physicians for each surgical case. Maintains appropriate surgical logs for all physicians in the practice.
• Knowledge,
• Skills, and
• Abilities: Strong knowledge of medical terminology, specifically Ob/Gyn terminology. Knowledge of insurance policies, pre-authorization processes, and HIPPA regulations. Excellent organizational skills with the ability to multitask and manage time effectively. Proficient in EHR and scheduling software. Ability to work collaboratively with medical professionals and provide empathetic patient support. Ability to handle unexpected situations calmly and problem-solving patient concerns or conflicts. Work Environment May require occasional travel or overtime. Work is performed in a professional healthcare setting. Possible exposure to communicable diseases, blood-borne pathogens, and toxic substances in the work environment. Physical Demands Ability to lift and move medical equipment and supplies up to 10 pounds Extended periods of standing and/or walking. Manual ability for handling instruments and equipment.

Education

High school diploma or GED required; associate’s degree in healthcare or a related field preferred.

Experience