Medical Quality Assurance Coordinator

Overview Ensures people supported are free from abuse and neglect by completing incident investigations, including death investigations and other incidents with a medical focus, making recommendations to enhance systems. Completes administrative death investigations to include record reviews and solicitation of documents from outside providers (hospital, hospice, rehabilitation, etc.) Ensures compliance with agency policies and procedures and OPWDD regulations. The position embraces diversity in all its forms and strives to create an inclusive, welcoming environment where every individual feels valued. They demonstrate cultural awareness and actively support a culture of equity and inclusion.

Responsibilities

Primary duties and responsibilities include but not limited to: Conducts thorough investigations of reported incidents and allegations of abuse, with a medical focus. This includes interviewing staff, analyzing collected information, identifying systemic issues, and developing detailed investigation reports with recommended corrective actions. Completes administrative death investigations to include record reviews and solicitation of documents from outside providers (hospital, hospice, rehabilitation, etc.) Ensures proper oversight of the incident reporting process. Monitors entries in the Incident Reporting Management Application (IRMA), ensuring that all data is complete, accurate, and updated through to the closure of each case. Maintains organized and confidential incident files in accordance with regulatory and agency standards. Ensure that all incident notifications and documentation submissions to oversight agencies are completed within required timeframes. Serves as a point of contact with oversight agencies, providing requested documentation and updates related to investigations as needed. Serves as a member of the Human Rights Committee and provides feedback on requests made through the Human Rights designated mailbox. Maintains and reviews information in the Human Rights database to ensure consents remain current and relevant. Develops and delivers both general and targeted training to agency staff on topics including incident reporting protocols, abuse prevention, and regulatory compliance. Performs additional responsibilities and tasks assigned by the supervisor, in support of departmental and agency goals. Please note: This job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Responsibilities and tasks may evolve or change at the discretion of the organization Must be able to sit or stand for extended periods while working at a computer, reviewing documentation, and preparing reports. May require occasional travel between program sites or office locations to conduct in-person interviews, attend meetings, or perform investigations. Must be able to move about program facilities as needed. Must be able to handle and organize physical and electronic documents, including lifting and transporting files up to 15 pounds.

Qualifications

RN, LPN, BA, BS in human services field and/or; Experience with medical or death investigations, oversight of medical records or care preferred. High school diploma or equivalent required. 3 years’ experience in the field. Prior experience conducting investigations preferred. Excellent organizational skills, interpersonal skills and prior experience training required. Computer proficiency in Word and Access preferred. A driver’s license is required to perform necessary job responsibilities and travel between sites.