Traumatic Brain Injury Service Coordinator

About Our Brain Injury Mission As the voice of brain injury, Brain Injury Association of America improves the quality of life of people affected by brain injury across their lifespan through advancing prevention, awareness, research, treatment, education, and advocacy.

• About the Traumatic Brain Injury Service Coordinator Role We are seeking a compassionate and detail-oriented Service Coordinator to support individuals affected by traumatic brain injury (TBI) across the Upper Cumberland area counties: Cannon, Clay, Cumberland, DeKalb, Fentress, Jackson, Macon, Overton, Pickett, Putnam, Roane, Smith, Van Buren, Warren, and White.
• In this role, you will serve as a central point of contact for individuals, families, caregivers, and professionals seeking guidance, resources, and support.
• This position combines direct service coordination with outreach, education, and community partnership development.
• You will play a key role in helping individuals navigate complex systems, access services, and feel supported throughout their journey.
• This is a full-time, remote position; candidates must reside in Tennessee, with a strong preference for Middle Tennessee.
• This role is grant-funded for three years.

What You'll Do as a Service Coordinator You will provide thoughtful, responsive support while helping strengthen systems of care and access to services across the region. Respond to inquiries and provide personalized resource guidance Maintain and update resource databases and referral networks Support outreach initiatives, educational efforts, and community partnerships Assist with support groups, reporting, and program development Help individuals access services, benefits, and supports

Qualifications

The ideal candidate has a background in social services, healthcare, or a related field and is passionate about supporting individuals with disabilities. You are an excellent communicator who can build trust, listen actively, and handle sensitive information with professionalism. You should be comfortable working independently in a remote environment while managing multiple priorities. A bachelor's degree and Certified Brain Injury Specialist (CBIS) certification (or eligibility) are preferred.

Compensation & Benefits $40,000–$46,000 annually (commensurate with experience) Health, dental, vision, and life insurance Long-term disability and group accidental death coverage Paid time off (PTO) Health Savings Account (HSA) 401(k) with company match

Apply for the Service Coordinator Role Today If you're ready to make a meaningful impact and help improve lives across Tennessee, apply today.