Roads to Recovery - Case Manager II

Requirements

Minimum Requirements and Experience: Experience: While prior experience in a case management role is not always required for an entry-level position, any experience working with vulnerable populations, volunteering at homeless shelters or community organizations, or participating in internships or practicums in social services can be advantageous. Demonstrating commitment to social justice and desire to support those experiencing homelessness is valuable.

Knowledge

Basic knowledge and understanding of homelessness issues, social services, and community resources in San Francisco are beneficial. Familiarity with trauma-informed care, cultural competency, and client-centered approaches is valuable. Knowledge of relevant laws, regulations, and policies related to homelessness and social services is advantageous.

Skills

Excellent interpersonal and communication skills to establish rapport, actively listen, and effectively communicate with clients, colleagues, and external stakeholders. Basic organizational and time management skills to handle caseloads, maintain documentation, and meet deadlines. Empathy and compassion to provide support and assistance to individuals experiencing homelessness. Problem-solving skills to identify client needs, navigate resources, and address barriers. Cultural sensitivity and the ability to work with individuals from diverse backgrounds.

Education

Bachelors Degree in related field or a minimum of 4 years direct experience in case management.

Preferred Qualifications

Can demonstrate a commitment to professional development and enhance candidacy. Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing, and Housing First Approach to care for homeless population. Electronic data collection, input, and information maintenance. Excellent communication and interpersonal skills; proven ability to collaborate with other agencies. Understanding of the issues faced by disenfranchised populations. Availability to work occasional evenings and weekends. Clinical supervision toward licensure is available for those on a BBS licensure track if selected. Must be computer literate Must have excellent verbal communication skills Be committed to the mission of Bayview Hunters Point Foundation and possess a good working knowledge of and sensitivity to individuals with substance abuse and/or mental health issues such as PTSD, psychosis, borderline behaviors, bipolar, etc. Clinical supervision toward licensure is available for those on a BBS licensure track if selected. Designing, planning, and implementing program services, with an emphasis on building accountability for program participants as they strive to move forward in their lives. Ensure the health and safety of program participants’ and thorough management of the physical plant; this includes safety, hygiene, appearance, and overall aesthetic of the facility. Prepared to respond to emergencies with clear thinking and swift action. Be committed to the mission of Bayview Hunters Point Foundation and possess a good working knowledge of and sensitivity to individuals with substance abuse and/or mental health issues such as PTSD, psychosis, borderline behaviors, bipolar, etc. Certified Case Manager (CCM), Certified Alcohol and Drug Counselor (CADC), or Mental Health First Aid. Bachelors degree in social services, psychology or a related field. Physical & Additional Requirements: Regular and reliable job attendance. Effective verbal and written communication skills. Proficiency in computer skills, including knowledge of Microsoft Office, Avatar, internet browsers, etc. Exhibit respect and understanding of others to maintain professional relationships. Independent judgement in evaluation options to make sound decisions. Ability to work effectively in an open office environment surrounded by moderate noise and distractions. Frequently required to sit; occasionally walk and stand; travel from the building to other sites. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. The employee must be able to meet deadlines with time constraints. May be asked to occasionally work irregular or extended hours while performing job duties. Valid California’s Driver’s License (if duties require). Able to meet required state, federal, local and BVHP standards. Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required. At least two COVID-19 vaccinations (preferred). As part of our commitment to maintaining a secure environment, all candidates selected for this position will be subject to a comprehensive background check clearance. This clearance is a standard part of our employment process and is conducted in accordance with applicable laws and regulations.