The specialist provides direct service delivery and community-based resource linkage to help patients transition from crisis to recovery. They float between various aftercare programs to support diverse populations, including those experiencing chronic homelessness.
Requirements summary
Candidates must have peer certification (or be eligible) and first-hand experience with serious mental illness or chronic disease. Educational requirements vary from a high school diploma with experience to a master's degree in a behavioral health field.
high schoolassociate degreebachelor degreepostgraduate degreeprofessional certificateCase ManagementPatient AdvocacyInterpersonal CommunicationElectronic Health RecordsCrisis InterventionMicrosoft Office SuiteClinical DocumentationPeer SupportCommunity Resource LinkageMotivational SkillsRecovery PhilosophyMental Health Petitions
Job description
Job DetailsJob Location
Central
Avenue -
Phoenix,
AZ 85012Position
Type:
Full
TimeEducation
Level:
Not
SpecifiedTravel
Percentage: Up to 50%
Job
Shift:
AnyJob
Category:
Behavioral
Health/Social
Work
Overview: Terros Health is pleased to share an exciting and rewarding opportunity for a Crisis Case Manager - Peer Aftercare Specialist working at our Central Road location. Reporting to the Crisis Clinical Manager, the ideal individual is flexible, compassionate and professional. The Crisis department provides behavioral health crisis services to children and adults. We strive to help patients understand their crisis within the larger context of their recovery goals, which help them develop skills and insights to prevent or cope with future crises. We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 50 years. We help people live their lives in recovery and we save lives every day. Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need. HOPE ~ HEALTH ~ HEALING Terros Health made the list!! "Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media. Terros Health is looking for a Crisis Case Manger (Peer Aftercare Specialist ) Required - Peer Certification Location Phoenix, AZ.
Full-Time,
Employment
Shifts available: (40hrs) Tues-Friday 8a-6p ( 10 hour shifts) **Shift hours can very, if clinical or administrative needs arise*
Highly Preferred – Certified Case Manager (CCM) Must have self-identified, first-hand experience with self or family members with serious mental illness and/or a chronic disease, to become peer certified. Full Benefits, Including 401K and Generous PTO/PST (4+ weeks) This position is very similar to a hospital social worker who help patients meet all of these needs by providing training, resources, and other support. In other words, a Crisis Aftercare Specialist helps patients and their families navigate the process of illness and injury, from hospitalization to recovery.
Benefits
Dental Insurance
Disability Insurance
Employee Assistance Program
Wellness Program
Paid Time Off
Group Life Insurance
Medical Insurance
401k With Company Match
Professional Development
Pet Insurance
Scholarships
Continuing Education Units
Clinical Supervision
Tuition Discounts
Employee Perks And Discounts
Bilingual Pay Differential
Crisis
Aftercare
Specialist
Duties
Include: Direct interactions and service delivery for patients Accessing community-based services to assist patient’s transition Ensure linkage to community services and resources Based on departmental need, this position floats between the crisis department aftercare programs: Bridging the Gap Crisis, Crisis Transition
Navigator, and
Community
Stabilization
Team
The
Ideal
Candidate
Will: Be flexible to collaborate with team members in all cross functional programs! Be familiar with filing mental health petitions (or willing to learn!) Enjoy working autonomously as well as collaborating with team members to ensure that there are successful deliverables Be capable and confident in working with diverse populations, particularly individuals who are experiencing chronic homelessness Manage competing priorities and at ease in an environment where you are rapidly shifting your attention to what's next! Possess solid written and verbal communication skills Is eager to learn, excited about challenges and unfettered by constant change Benefits & Wellness
Multiple medical plans - including a no premium plan for employees and their families
Multiple dental plans - including orthodontia
Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
4 Weeks of paid time off in the first year
Wellness program
Pet Insurance
Group life and disability insurance
Employee Assistance Program for the Whole Family
Personal and family mental and physical health access
Professional growth & development - including scholarships, clinical supervision, and CEUs
Tuition discounts with GCU and The University of Phoenix
Working Advantage - Employee perks and discounts o Gym memberships o Car rentals o Flights, hotels, movies and more
Bilingual pay differential Qualifications GED/High school diploma with a minimum of 1.5 years of behavioral health experience, or an associate’s degree in the behavioral health field, or A bachelor's degree (not in the field of behavioral health) and 1 year of behavioral health experience, or A bachelor's degree in the behavioral health field (e.g. Psychology, Social Work, Counseling) or Masters degree, i.e., MA, MC, MSW, in a behavioral health field, Arizona license or eligible for Arizona license. Required - Peer Certification within 6 months of hire date The applicant must have self-identified, first-hand experience with self or family members with serious mental illness and/or a chronic disease, utilize a recovery approach and philosophy, be able to liaison between multiple parties, and exemplify great customer service and motivational skills. Must have or be able to attain CPR/First Aid certification within 60 days of assuming role. Clinical documentation experience preferred. Should possess excellent written and verbal communication skills as well as strong interpersonal skills and ability to work on a team. Proficient in computer use and applications such as Microsoft Office Suite. Working with Electronic Health Records (EHR) systems highly valued. Must have or obtain a valid Arizona Driver License, be 21 years of age with a minimum 4 years driving experience. Must meet requirements of Terros driving policy. Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona Fingerprint Clearance card within 7 working days of employment. Must pass a TB test. Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made enable individuals with disabilities to perform the essential functions.
