Telecare Corporation·Garden Grove, California
Provide direct support and case management for adults with developmental disabilities and challenging behaviors in a 24-hour residential setting. Responsibilities include assisting with daily living activities, implementing individualized behavior plans, and ensuring health and safety routines.
We encourage applicants who value consistency, teamwork, and long-term growth in direct support work to apply.
Under the direct supervision of the Team Leader, Direct Care Staff provide support and case management for members served with developmental disabilities and co-occurring conditions, assisting them in living as independently as possible in their chosen community. This role is based in an Enhanced Behavioral Supports Home (EBSH), a 24-hour, non-medical residential setting that serves adults with developmental disabilities and challenging behaviors who require additional supports, staffing, and supervision.
This is a hands-on role for dependable professionals who enjoy building trust, supporting routines, and helping individuals reach meaningful goals. Daily responsibilities may include personal care support, behavior support, community outings, documentation, meal preparation, household tasks, medication support as assigned, and consistent communication with the team
The expected starting wage range is $21.49-$26.25. Telecare applies geographic differentials to its pay ranges. The pay range for this role will be based on the geographic location where it is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
What you’ll do
Support members in daily living activities, health and safety routines, and community access.
Follow individualized plans with consistency, professionalism, and respect.
Use positive behavior support, trauma-informed approaches, and team communication.
Document services accurately and communicate concerns to the supervisor.
Help create a stable, respectful home environment where members can thrive.
What You Bring to the Table (Must Have)
High school diploma or GED.
Six months of prior experience providing direct care and special services to persons with developmental disabilities.
Ability to complete the required training for the Registered Behavior Technician (RBT) certification within 6 months of hire and obtain certification within 12 months, or be a Qualified Behavior Modification Professional and maintain credential through employment.
Within one year of employment, completion of both segments of the DSP competency-based training course, including competency tests, or successful completion of department-approved challenge tests for both segments.
Active driver’s license and willingness to transport clients in a company vehicle.
Valid driver’s license and personal vehicle insurance with your name listed as a driver.
BLS/AED/First Aid (Prior to Start Date)
Why this role is a good fit
We know DSP work is demanding, so we are intentional about support from day one. New team members receive structured onboarding, hands-on shadowing, coaching, and regular check-ins during the first 90 days to help build confidence and reduce early turnover. Structured onboarding and early support are strongly linked to better retention in direct support roles.
This position is a strong fit for someone who values consistent schedules, meaningful work, and growth in the behavioral health and developmental disabilities field. We want people who are dependable, coachable, and committed to making a lasting difference in the lives of the members we serve.
Eligible employees working 20+ hours per week earn PTO each pay period for vacation and personal needs, with prorated accrual for part-time schedules and annual carryover up to set caps.
Nine paid holidays and shift differentials for hourly staff.
6% PM shift differential and 10% overnight shift differential.
Weekend shift differentials for hourly staff: 5% for Weekend AM, 11% for Weekend PM, and 15% for Weekend Overnight.
Free CEUs, free supervision for BBS Associate License, coaching, and mentorship.
Online university tuition discount and company scholarships.
Medical, vision, dental insurance, 401(k), and Employee Stock Ownership Plan.
Telecare benefits [https://www.telecarecorp.com/benefits]
Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.
Telecare Stephanie House in Garden Grove, CA - Enhanced Behavioral Supports Homes (EBSHs) are adult residential facilities. EBSHs provide 24-hour non-medical care in a homelike setting to individuals with developmental disabilities with challenging behaviors who require additional supports, staffing, and supervision. The homes have unique characteristics and offer person-centered planning, positive behavior supports, trauma-informed care, and other services and supports that are beyond what is typically available in other community-based homes
EOE AA M/F/V/Disability: *May vary by location and position type
A full job description will be provided if selected for an interview.
Registered Behavioral Tech, RBT, ABA, DSP, Case Manager, Case Management, Tasks, Entry Level, Mental Health Worker
If the job posting references a sign-on bonus, internal applicants and applicants previously employed by Telecare in the past 12 months would not be eligible.
Must have a high school diploma or GED and six months of experience in direct care for persons with developmental disabilities. Requires a valid driver's license, BLS/AED/First Aid certification, and the ability to obtain RBT certification within a year.
Market context
In California, behavioral-health roles tied to substance use disorder counseling and case management are typically supported by ongoing community and treatment-program demand. These positions are competitive because employers often look for a high school diploma, at least 2 years of SUD counseling or case management experience, and current Registered or Certified Drug and Alcohol Counselor status. Review the AI-summarized requirements and benefits here to quickly compare fit and note that professional development and paid continuing education are listed as benefits.
