Griffin Hospital·Derby, Connecticut
The Outpatient Navigator coordinates post-emergency department follow-up care to ensure continuity of care and reduce readmissions. This includes scheduling appointments, educating patients on treatment plans, and collaborating with healthcare providers.
The Outpatient Navigator is responsible for coordinating post-emergency department (ED) follow-up care for recently discharged patients. This role serves as a critical bridge between the emergency department, primary care providers, specialists, and community resources to improve continuity of care, reduce avoidable readmissions, and enhance patient outcomes. The ideal candidate is a clinically experienced and patient-centered healthcare professional with strong communication, organizational, and care coordination skills. Candidates must possess experience as a Medical Assistant (MA) or Licensed Practical Nurse (LPN). Key Responsibilities
Review emergency department discharge reports and identify patients requiring outpatient follow-up.
Contact discharged patients to assess needs, reinforce discharge instructions, and coordinate timely follow-up appointments.
Schedule appointments with primary care providers, specialists, imaging, laboratory services, or other ancillary services as appropriate.
Assist patients with barriers to care including transportation, insurance concerns, medication access, or community resource needs.
Educate patients on treatment plans, medications, follow-up recommendations, and warning signs requiring further medical attention.
Collaborate with physicians, nursing staff, care managers, and outpatient practices to ensure seamless transitions of care.
Document all patient outreach, care coordination activities, and follow-up outcomes in the electronic medical record (EMR).
Monitor high-risk patient populations and escalate concerns to clinical leadership when necessary.
Support organizational goals related to patient satisfaction, quality metrics, and reduced ED utilization/readmissions.
Current certification/licensure as one of the following:
Medical Assistant (MA)
LPN
Minimum of 2 years of clinical healthcare experience.
Experience in emergency department, ambulatory care, care coordination, case management, or population health preferred.
Strong interpersonal and communication skills.
Ability to multitask and manage high patient outreach volumes.
Proficiency with electronic medical records (EMR/EHR) systems.
Experience with transitional care management or patient navigation programs.
Knowledge of insurance authorization processes and community resources.
Bilingual abilities are a plus.
Candidates must be a certified Medical Assistant, LPN, or RN with at least 2 years of clinical healthcare experience. Proficiency with EMR systems and strong interpersonal communication skills are required.
Market context
Connecticut nursing openings typically reflect steady demand in hospitals, long-term care, and outpatient settings, especially for RNs who can step into patient care quickly. These roles are competitive because employers often look for an active Connecticut RN license, BLS certification, and preferred specialty credentials, while education requirements may favor a BSN. On this platform, job requirements and benefits are AI-summarized from the original job description, saving you research time; before applying, confirm your license status and match your certifications to the posting.
