Outpatient Navigator GFP - Full Time

Position Summary

• The Outpatient Navigator is responsible for coordinating post-emergency department (ED) follow-up care for recently discharged patients. This role serves as a critical bridge between the emergency department, primary care providers, specialists, and community resources to improve continuity of care, reduce avoidable readmissions, and enhance patient outcomes. The ideal candidate is a clinically experienced and patient-centered healthcare professional with strong communication, organizational, and care coordination skills. Candidates must possess experience as a Medical Assistant (MA), Licensed Practical Nurse (LPN), or Registered Nurse (RN). Key Responsibilities
• Review emergency department discharge reports and identify patients requiring outpatient follow-up.
• Contact discharged patients to assess needs, reinforce discharge instructions, and coordinate timely follow-up appointments.
• Schedule appointments with primary care providers, specialists, imaging, laboratory services, or other ancillary services as appropriate.
• Assist patients with barriers to care including transportation, insurance concerns, medication access, or community resource needs.
• Educate patients on treatment plans, medications, follow-up recommendations, and warning signs requiring further medical attention.
• Collaborate with physicians, nursing staff, care managers, and outpatient practices to ensure seamless transitions of care.
• Document all patient outreach, care coordination activities, and follow-up outcomes in the electronic medical record (EMR).
• Monitor high-risk patient populations and escalate concerns to clinical leadership when necessary.
• Support organizational goals related to patient satisfaction, quality metrics, and reduced ED utilization/readmissions.

Qualifications

• Required:
• Current certification/licensure as one of the following:
• Medical Assistant (MA)
• Licensed Practical Nurse (LPN)
• Registered Nurse (RN)
• Minimum of 2 years of clinical healthcare experience.
• Experience in emergency department, ambulatory care, care coordination, case management, or population health preferred.