Enhanced Shelter Case Manager
Posted on: 05/14/2026
Location
Cloverleaf Village - 9128 10th Ave S, Seattle, WA 98108
Hours: Monday-Friday 8AM-4:30PM
Reports To: Supportive Services Manager
Pay Range
$29.20- $34.61 hourly
Position Type
Non-exempt, unionized position (OPEIU 8).
The Case Manager is responsible for securing permanent housing for people who were formerly experiencing homelessness, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, information and referral assistance, and coordination of community-building activities.
Responsibilities
- Build effective relationships with clients.
- Provide information and referrals to clients, including through distribution of written material.
- Maintain updated information tools for client use in accessing community resources.
- Formally and informally assess clients as to current level of functioning and social service needs.
- Offer case management for assigned clients.
- Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.
- Coordinate with local agencies to provide services that meet the needs of LIHI clients.
- Work collaboratively with Shelter Operations and Supportive Services staff to increase stability of clients.
- Organize and facilitate community events for residents to build community.
- Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for clients.
- Initiate and encourage client involvement in community-building activities, such as community meetings, meals, and support groups.
- Contribute to the development of a community that values cultural diversity.
- Participate in staff meetings and case conferencing.
- Report regularly to the Supportive Services Manager on programmatic issues.
- Maintain records of activities of clients with case management reporting- digitally and hard copy written documentation per policy.
- Complete other records and reports appropriate to the position as directed.
- Assist with preparation of spreadsheets, correspondence and reports as related to the Shelter programs.
- Participate in public policy advocacy efforts including recruiting clients to attend public meetings and testify at hearings.
- Helping establish community contacts.
- Foster a clean and safe environment.
- Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
- Engage with assigned training and comply with training deadlines.
- Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
- Other duties as assigned.
Minimum Qualifications
- Associate Degree in Social Work or related field with 3 years of experience with people experiencing homelessness, mental health, substance abuse.
- Able to read, write and speak in English, with excellent writing skills.
- Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports.
- Flexibility to work evenings.
- Knowledge of referral resources.
- Two years of case documentation experience.
- Background in case management, advocacy, or related career.
Preferred Qualification
- Experience providing services to low-income and/or people experiencing homelessness.
- Bachelor Degree in Social Work or related field.
- CPR/First Aid certification.
Physical Requirements for this position can be found here [https://drive.google.com/file/d/1WP78GWTnoho5eVTdfKfXioRsYRTanF-_/view?usp=drive_link].
Other Requirements
- Must have access to reliable transportation.
- Must have a valid Washington State driver’s license and must meet Washington State minimum requirement for driver liability insurance.
- Must be able to pass a driving record check.
- Must pass criminal background checks and drug screening.
Benefits
- for this position (pro-rated for part time employees)
- Generous vacation and sick leave
- 10 paid holidays and 1 floating holiday
- Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
- Employer-Paid Life and AD&D Insurance
- 401k offered for unionized employees (through OPEIU8)
- 403b offered for non-union employees
- Employee Assistance Program
- Travel Assistance Program
- Aflac offered for all employees.
About us
- The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops.
- LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing.
- The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities.
- LIHI is one of the largest nonprofit housing organizations in the state.
- Our properties are located in Seattle, King County, and five adjacent counties.
- LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness.
- Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people.
- LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.
Monday-Friday 8AM-4
- 30PM 40 hours a week -
- Monday-Friday 8AM-4:30PM
