VOLUNTEERS OF AMERICA SOUTH CENTRAL LOUISIANA·Lake Charles, Louisiana
The Screener/Navigator conducts initial screenings for crisis and early childhood services to assess client needs and risk factors. They connect families with community resources and coordinate internal and external referrals to ensure appropriate levels of care.
CART Screener (Child Adolescent Response Team)/: ECSS Screener/Resource Navigator (Early Childhood Support and Services)
The Screener/Navigator is responsible for providing assistance to families engaging in services from initial screening and assessment of needs through ongoing connection to community resources and supports. The duties of this position are entry level, with direct supervision from an experienced Licensed Mental Health Professional.
Position Type: Non-Exempt, Full Time/Part Time
· Conduct initial screenings with individuals seeking crisis services through phone, in-person, or virtual assessments.
· Conduct initial ECSS screenings with parents who call, present, or are referred to the clinic.
· Serve as a back-up to routine, clinical screeners
· Collect and document relevant client information, including demographics, presenting concerns, mental health history, environmental risks factors, and other social determinants of health.
· Collect, organize, and compile necessary forms.
· Use standardized screening tools to assess symptoms, risk factors, needs and service eligibility.
· Ensure initial screening documentation is completed accurately and entered into the electronic health record.
· Work independently and collaboratively to locate and stay abreast to community resources and supports, keeping clinical team informed and working with clinical team and directly with families to connect families to resources and supports to meet their needs.
· Educate individuals and families about resources and support systems available to them.
· Promote hope, personal responsibility, empowerment, education, and self-determination in all aspects of their work
· Coordinate referrals for internal and external services, ensuring individuals are matched with the appropriate level of care.
· Collaborate with clinicians, case managers, and administrative staff to facilitate the intake and treatment process.
· Handle routine administrative duties, including filing, scanning, copying, and faxing.
· Maintain accurate and confidential records in compliance with HIPAA, 42CFR and clinic policies.
· Assist Clinic/Unit Manager(s) with ongoing specialized assignments, complex projects and other duties as directed
· Be available to assist and dispatch out for crisis calls
1. Communication Proficiency
2. Accountability for Others
3. Balanced Decision Making
4. Leading Others
5. Flexibility
6. Initiative
7. Analysis of Data
8. Problem Management
None: Required Education and Experience
Bachelor’s Degree in a social Service Field and 1-3 years of experience is required. Working knowledge of computers and software is required. Must possess a Louisiana driver’s license and have access to an insured automobile.
While performing the duties of this job, the employee is frequently required to stand; walk; sit, use hands, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee can sometimes be exposed to weather conditions.
The noise level in the work environment is usually moderate.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity and Affirmative Action employer, Volunteers of America South Central Louisiana, Inc. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.
A Bachelor's degree in a social service field and 1-3 years of experience are required. Candidates must have computer proficiency, a valid Louisiana driver's license, and access to an insured vehicle.
Market context
Behavioral-health roles in Louisiana are often driven by ongoing demand for licensed clinicians who can support individuals with serious mental illness in community and outpatient settings. These positions can be competitive because employers typically look for active Louisiana licensure, at least two years of relevant experience, and a valid driver's license, while benefits such as dental, vision, paid holidays, sick leave, and an employee assistance program may help offset the workload. Before applying, confirm your licensure status and driver’s license are current, and note that the requirements and benefits here are AI-summarized from the original job description to save research time.
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