Clinical Social Worker - CCBD

Position Summary

Under the direction of the Medical Director and Manager of Versiti's Comprehensive Center for Bleeding Disorders (CCBD), and as a member of the comprehensive care team, the Social Worker has two primary areas of practice: psychosocial assessment /support and financial/insurance counseling. The CCBD Social Workers are expected to maintain competency in both areas, but may have a day to day focus in one area or the other and act as back up for each other. Total Rewards Package CompensationThe target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.BenefitsVersiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities

• Psychosocial Counseling and Support
• Gathers and assesses data pertinent to psychosocial functioning of patients and families, including: education, vocation, lifestyle, interpersonal relationships, major life changes, coping techniques and abilities, and the psychosocial impact of living with a bleeding disorder or clotting disorder. Provides supportive counseling and education to patients, families, and caregivers in the clinic or hospital, in the patient’s home and by phone.
• Provides community referrals, assisting with appointment scheduling and transportation needs
• Within the parameters of patient confidentiality, records, maintains, and shares information pertinent to the treatment of the patient and family caregivers with other members of the treatment team.
• Collaborates with the CCBD care team to develop and provide basic education programs regarding bleeding disorders and prevention of complications for schools, community organizations and patients’ extended families.
• Establishes and maintains contacts within the bleeding disorders support community, including other treatment centers and hemophilia foundations. Act as a resource for support groups, retreats, seminars and educational programs. Financial /Insurance Counseling
• Provides sound financial and insurance counseling to all CCBD patients and patient families, with bleeding and clotting disorders. Counseling is provided in the clinic setting, by phone, in the home or any other setting as necessary.
• Maintains ongoing, frequent contact with CCBD patients/families to proactively identify potential upcoming life changes that could impact financial and insurance status, such as transitioning to adulthood, divorce, job changes, etc.; takes appropriate action to circumvent negative financial consequences and assure uninterrupted coverage.
• Collects and continuously updates all insurance information on patients including primary and secondary insurance and co-pays, deductibles and OOP (out-of-pocket) limits, in-network providers, etc.
• In collaboration with the Pharmacy team, procures all necessary and timely insurance verification and prior authorizations for factor products and other medications as well as medical treatment related to bleeding and clotting disorders.
• Troubleshoots insurance issues; follows through with clear communication to ensure outcomes to insurance issues that are satisfactory to both the patient and the provider.
• Assists the CCBD staff in providing documentation for insurance and Medicaid/Medicare denials, including for clotting and mild bleeding disorder patients.
• Ensures that all home care patients are enrolled, when eligible, in contingency insurance coverage for factor product as well as medical care (e.g. WCDP—Wisconsin Chronic Disease Program, PSI—Patient Services, Inc., COBRA—Consolidated Omnibus Budget Reconciliation Act, manufacturer’s Patient Assistance Programs, free trial offer programs and other insurance type programs, etc.); helps patients maintain their eligibility for these programs; maintains a list of multiple financial and programmatic resources for CCBD patients. GENERAL DUTIES

Qualifications

Education Master's Degree in Social Work, Counseling, Human Services or related degree required Experience 4-6 years Master's degree level experience required, providing psychosocial services, mental health and/ or family counseling, with strong preference for clinical or hospital setting required 4-6 years Vocational/educational counseling to include collaborating with school officials and employers to help coordinate patient care preferred 4-6 years Experience with public and private insurance counseling, obtaining prior authorizations for laboratory and medical tests, as well as medications preferred

Knowledge, Skills and Abilities

Excellent written, oral, and interpersonal communication skills required Excellent organizational and prioritization ability with attention to detail required Ability to work independently under minimum supervision as well as to function as a productive team member required Ability to assess psychosocial functioning of families and patients required Proficient in computer applications necessary for position, including Microsoft Office and electronic databases and medical records required Valid Wisconsin driver’s license and access to a vehicle required Licenses and Certifications Licensed Clinical Social Worker (LCSW) OR Advanced Practice Social Worker (APSW) required Tools and Technology Personal Computer or laptop required General office equipment (computer, printer, fax and copy machines) required Microsoft Suite (Word, Excel and PowerPoint) required #LI-EH1