Case Aide

Position Summary

Hamilton-Madison House’s Caregiver Services Program for Manhattan 1 catchment area serves informal/unpaid caregivers of older adults, and their loved ones, throughout Manhattan’s community districts 1-7, comprising all of Manhattan below 59th Street and the West side of Manhattan to the northern tip of Central Park.

The program provides direct services to caregivers, offering supportive counseling, information and assistance with benefits/entitlements, support groups, caregiver training; The program conducts extensive outreach and provides limited respite and supplemental assistance services.

Under the direction of the Program Director, the Case Aide supports Care Managers and program operations by assisting with documentation, client follow-up, service coordination, and administrative tasks. The Case Aide plays an important role in ensuring timely, accurate, and compliant service delivery while supporting caregivers and maintaining program records.

Responsibilities

• Assist with Care Managers in applying for Entitlements and Benefits for Caregiver and Care receiver.
• Assist Care Managers with data entry and maintenance of client records in the NYC Aging client tracking system.
• Upload and organize required documentation, including consent forms, assessments, and service records.
• Review files for completeness and follow up on missing or incomplete documentation.
• Conduct routine outreach calls to caregivers, including appointment reminders and follow-up on referrals and services.
• Document all client contacts and follow-ups in case notes in accordance with program standards.
• Assist with scheduling appointments, home visits, and service coordination activities.
• Provide basic information and assistance to caregivers regarding available services and resources.
• Support Care Managers with coordination of respite and supplemental services, including communication with vendors and providers.
• Maintain updated resource lists and referral information.
• Assist with quality assurance activities.
• Support program activities such as caregiver surveys, outreach follow-ups, and data collection.
• Work with program staff to ensure services are delivered in a timely and organized manner.