Agency Broker

Benefits

Competitive salary Dental insurance Paid time off Wellness resources Higher Ground Integrated Human Services (IHS), Inc.

Position Title

Agency Broker / Self-Direction Broker

Location: Albany, NY & Surrounding Capital Region Areas Hybrid/Community-Based Position

Employment Type: Full-Time / Part-Time Available

About Higher Ground IHS

Higher Ground Integrated Human Services (IHS), Inc. is a person-centered organization dedicated to empowering individuals with developmental disabilities and their families through innovative and community-focused services. We are committed to helping individuals achieve independence, inclusion, and meaningful life goals through quality support services.

Position Summary

Higher Ground IHS is seeking a knowledgeable, organized, and compassionate Agency Broker to support individuals enrolled in New York State OPWDD Self-Direction services. The Agency Broker will assist individuals and families with developing, implementing, and maintaining Self-Direction budgets and services while ensuring compliance with OPWDD regulations and person-centered planning principles.

This role requires strong communication skills, attention to detail, advocacy, and the ability to work collaboratively with families, care managers, Fiscal Intermediaries, and community providers.

Key Responsibilities

Assist individuals and families in understanding OPWDD Self-Direction services and options Develop and maintain person-centered Self-Direction budgets Support completion and submission of Self-Direction documentation Assist with staffing plans, community supports, and individualized goals Coordinate with Care Managers, Fiscal Intermediaries, brokers, and providers Monitor budget utilization and service implementation Ensure ongoing compliance with OPWDD guidelines and timelines Maintain accurate and timely documentation and case notes Support participants with community integration and resource navigation Attend Life Plan meetings and interdisciplinary team meetings as needed Educate families regarding Self-Direction rules, flexibility, and responsibilities

Qualifications

Preferred

Experience working with OPWDD Self-Direction services Knowledge of OPWDD regulations and Medicaid Waiver services Experience with person-centered planning Strong organizational and communication skills Ability to manage multiple cases and deadlines Proficiency in Microsoft Office and electronic documentation systems Minimum Requirements: