Beth Israel Lahey Health·Newburyport, Massachusetts
This role manages administrative tasks including insurance verification, authorizations, and patient pre-registration to ensure effective reimbursement. Additionally, the position provides clinical support and patient care as a certified Medical Assistant when needed.
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Reporting to the Clinic Manager, this multi-functional position is primarily responsible for administrative tasks associated with insurance verification and obtaining insurance authorizations necessary for pre-registration and scheduling of appointments and procedures. Must also be a certified Medical Assistant and will be required to float and cover as needed in the clinical setting to meet patient care needs.
Essential Responsibilities
Collects/verifies accurate demographic and insurance information ensuring effective reimbursement
Identifies all possible payers for services; ensures coordination of benefits and arranges for financial counseling if needed.
Verifies patient eligibility and benefits. Coordinates referrals/authorizations for services.
Pre-registers patients and may schedule upcoming appointments.
Acts as a liaison between the hospital, patient, physician offices and payers.
Documents patient accounts completely and accurately.
Submits billing information and documentation as required for appropriate reimbursement. Follows up on all denials.
Works collaboratively with other departments to ensure a smooth workflow throughout the organization.
Maintains open and courteous communication and telephone skills with patients and family members, patient representatives, providers and co-workers.
Responsible for obtaining updated insurance guidelines to meet billing requirements. Attends offsite training as indicated.
Responsible for data entry, audits, and creates and generates reports as requested.
Readily assists in maintaining staffing levels by covering for other staff as needed. Must maintain all clinical competencies as required for a Medical Assistant.
Other duties as assigned.
Age-Specific Criteria Patient care provider for adolescent, adult and geriatric population.
$22.05 - $29.68
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth israel lahey health requires that all staff be vaccinated against influenza (Flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Candidates must have a High School Diploma and a current Medical Assistant certification or completion of a certification program. Preferred experience includes one year of medical office work and one year of experience with health insurance and third-party reimbursement.
Market context
In Massachusetts, Medical Assistant II roles are commonly driven by steady outpatient and primary care staffing needs, especially for candidates who can support both clinical flow and front-office tasks. This role is competitive because employers often look for certification, a high school diploma, and experience with medical office work plus insurance and third-party reimbursement. Review the AI-summarized requirements and benefits here to save time, then tailor your application to highlight certification, reimbursement experience, and day-shift availability.