Street Outreach and Aftercare Case Manager

• Case management & aftercare
• Provide ongoing case management and aftercare support for youth transitioning into housing
• Support youth for up to six months post-housing with biweekly check-ins
• Link youth to healthcare, mental health, education, employment, and workforce services
• Assist youth in obtaining identification and enrolling in mainstream benefits
• Attend appointments with youth as needed to support engagement and follow-through

• Collaboration & advocacy
• Coordinate referrals with community-based organizations and service providers
• Develop and maintain strong relationships with community partners, outreach teams, and stakeholders
• Advocate for the needs of youth within community systems and service networks

• Documentation & compliance
• Maintain accurate, timely, and organized case records
• Enter data into required systems (e.g., HMIS, ETO)
• Participate in case conferencing, team meetings, and program evaluation
• Conduct follow-ups and wellness checks on outreach and aftercare youth

• Professional development & team participation
• Participate in staff meetings, trainings, supervision, and professional development activities
• Support a team-based, respectful, and mission-aligned work environment
• Participate in weekend and holiday rotations to support 24/7 clinical coverage
• Perform other duties as assigned

Qualifications

• Education & experience
• Bachelor’s degree in Social Work, Human Services, or a related field required (Master’s preferred)
• 2–3 years of experience working with at-risk or unhoused youth
• Experience providing street-based or community outreach services strongly preferred

• Knowledge, skills & abilities
• Strong understanding of homelessness, housing instability, and youth development
• Experience working within Harm Reduction, Housing First, Trauma-Informed Care, and Motivational Interviewing frameworks
• Excellent organizational, communication, and time-management skills
• Ability to work independently in a fast-paced, dynamic environment
• Effective crisis intervention and de-escalation skills
• Comfort working with highly vulnerable populations in non-traditional settings
• Ability to accurately document services and manage data systems (HMIS, ETO, or similar)
• Commitment to ongoing learning and professional development
• Ability to manage emotional demands of the role using healthy self-care practices

• Working conditions
• Flexible schedule required, including evenings, weekends, and holidays
• Ability to travel throughout Chicago and surrounding areas
• Valid Illinois Driver’s License with acceptable driving record
• Ability to drive agency or personal vehicles as needed
• Ability to stand, walk, or sit for extended periods
• Light lifting required
• Annual TB test required

Diversity, equity & inclusion

At Covenant House Illinois, diversity, equity, and inclusion are central to who we are. We believe a team with diverse lived experiences and perspectives is essential to serving our youth effectively. We are committed to continuous learning, honest reflection, and creating a workplace where all team members feel valued, supported, and empowered to grow.

Covenant House Illinois is an Equal Opportunity Employer. All employment decisions are based on qualifications and organizational needs without regard to race, color, religion, gender identity, sexual orientation, disability, or any other protected status.