UnitedHealth Group·Bourne, Massachusetts
Perform advanced medical assistant duties including managing patient flow, scheduling, and providing direct clinical support to clinicians. Act as a resource for Medical Assistant I staff and coordinate practice operations to optimize patient care.
$2,000 Sign On Bonus for External Candidates Only Atrius Health, part of the Optum family of businesses, is seeking a Medical Assistant II to join our team.
Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.
At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives.
We believe you deserve an exceptional career, and will empower you to live your best life at work and at home.
Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country.
Because together, we have the power to make health care better for everyone.
Join us and discover how rewarding medicine can be while Caring.
Connecting.
Growing together.
As a Medical Assistant II, you will perform expanded and advanced level medical assistant duties including but not limited to identifying and resolving concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines.
Typically provides direct clinical support to one or more clinicians and may support more than one department.
Location: Bourne, Massachusetts Department: Family Medicine Schedule: Full time, 40 hours/weekly Monday- Friday. Position Highlights & Primary Responsibilities: Maintains a higher degree of technical expertise than Medical Assistant I and serves as role model to Medical Assistant I’s. Able to problem-solve and serve as a resource to other Medical Assistants Manages patient flow, access and scheduling for clinicians to optimize patient appointment availability and serves in a dedicated capacity to one or more clinicians Manages clinicians’ daily schedule to expedite care and maximize clinical time. Determines urgency and priority of walk-ins, add-on patients and patient consults Coordinates the practice when clinicians are unavailable. Ensures calls are responded to properly and clinicians receive necessary information Sorts, manages and reviews clinician mail (may be paper or electronic). Maintains and screens MyHealth messages. Addresses incoming questions when appropriate Monitors practice issues and problems. Identifies and resolves concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate Identifies and assists in resolving patient concerns and operational difficulties. Informs supervisor of outstanding issues in the practice Handles patients and third party requests (i.e. worker’s compensation, government and social services) for documentation of medical information, such as health status, worker’s compensation related care, and return to work authorizations Completes forms needed for visits and submits to MD for review. May need to review patient record for missing information. Verifies prior authorizations May serve as departmental float position rotating among departments. This requires learning the operational issues and practices of multiple areas. Float responsibilities may be within either primary care or specialty departments Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs) Trains and orients new staff as needed. May also be involved in interviewing and on-boarding of new staff May represent department on groups and teams related to upgrades of the electronic medical record Atrius Health is a physician-led healthcare leader. We are nationally recognized for transforming healthcare through clinical innovations, quality improvement and a commitment to value-based care. Atrius Health delivers an effective system of connected care at practice locations in eastern and central Massachusetts. We recognize the importance of a team–based delivery model, where primary & specialty care providers collaborate with hospital partners, community specialists and skilled nursing facilities — all working together to deliver high-quality care to every patient we serve. Together, we're making health care work better for everyone. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
High School Diploma or GED 3+ years in a clinical setting with 1+ years as a Medical Assistant (a bachelor’s or associate degree may be substituted for one year of experience)
Requires a High School Diploma or GED and at least 3 years of clinical experience, including 1 year as a Medical Assistant. BLS and ACLS certifications are preferred depending on the specialty.
Market context
Support-services roles in Massachusetts often draw steady interest because schools and healthcare settings need reliable staff who can keep daily operations running. These positions can be competitive when employers look for detail-oriented candidates who can stand and move for long periods, and prior animal experience may help in some settings. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show dependable work habits and readiness for active duties.