Hospice Nurse Intake Coordinator

Hospice Nurse Intake Coordinator Experience Level

• 5+
• Years (Required)
• Position
• Type:
• Full-Time
• Setting: Office-Based / Telephonic (with occasional field visits as needed) Job Summary The Hospice Intake Coordinator serves as the initial clinical touchpoint for patients, families, and referring providers entering hospice care. This role requires a highly experienced clinician who combines deep knowledge of end-of-life care with strong clinical assessment skills. The Intake nurse efficiently processes referrals, determines initial eligibility, gathers necessary medical documentation, and coordinates with the interdisciplinary team to ensure a seamless, compassionate, and timely transition into hospice services. This role would be a hybrid position! Key Responsibilities
• Referral
• Management &
• Clinical
• Assessment
• Review &
• Screen: Evaluate incoming referrals from hospitals, long-term care facilities, and community physicians to determine initial hospice eligibility based on CMS guidelines.
• Clinical
• Triage: Review complex medical records, diagnostic reports, and physician notes to assess patient acuity and immediate care needs.
• Payer
• Verification: Collaborate with the billing/admissions department to verify insurance benefits (Medicare, Medicaid, and private commercial plans).
• Care
• Coordination &
• Transition
• Liaison: Act as the primary point of contact between referring physicians, hospital discharge planners, the hospice medical director, and the field admission team.

Scheduling

• Coordinate and schedule immediate face-to-face clinical assessments and admissions visits for field RNs.
• Family
• Support &
• Consultation
• Compassionate
• Guidance: Conduct empathetic telephonic consultations with patients and grieving family members, explaining the hospice philosophy, services, and expectations.
• Crisis
• Management: Provide immediate, supportive, and calm telephonic triage for families in distress during the referral process.
• Qualifications &
• Requirements
• License: Active, unencumbered Licensed Practical Nurse (LPN) or Registered Nurse (RN) or Licensed Vocational Nurse (LVN) license in the state of Ohio.