Job detail

EVV Coordinator

Hamaspik Care

#Caregiver Training #Healthcare Administration #Plans of Care #Payroll Support #Compliance Standards #POC #Pre-billing #EVV #Electronic Visit Verification

Quick overview

The EVV Coordinator oversees Electronic Visit Verification operations, focusing on call monitoring, compliance, and pre-billing accuracy. They are responsible for resolving scheduling conflicts and training caregivers on app and FOB usage.

Requirements summary

A high school diploma is required, with some college or business education preferred. Candidates must possess strong organizational, communication, and basic computer skills.

high schoolInterpersonal SkillsDocumentationCommunication SkillsProblem SolvingSchedulingComputer ProficiencyCompliance ManagementCaregiver EducationCall MonitoringPre-billing Accuracy

Job description

Position Summary

The EVV Coordinator is responsible for overseeing Electronic Visit Verification (EVV) operations, with a focus on call monitoring, compliance, and pre-billing accuracy. This role ensures caregivers are properly utilizing EVV tools, addresses exceptions in real time, and supports overall payroll and billing processes. The EVV Coordinator also plays a key role in caregiver education by providing guidance on app and FOB usage.

Key responsibilities

Manage and maintain the Call Dashboard, including call maintenance, missed clock-ins and clock-outs, and real-time issue resolution. Oversee pre-billing by reviewing and resolving EVV-related discrepancies and ensuring timesheet accuracy. Ensure compliance with Plans of Care (POC), including verification duties and goals completed. Identify and resolve overlapping shifts and other scheduling conflicts Monitor and support caregiver app usage, ensuring proper EVV utilization. Enforce EVV compliance standards and address non-compliance through appropriate follow-up. Attend caregiver orientations and in-service days to assist caregivers with app setup, training, and troubleshooting. Monitor and support FOB usage, ensuring proper functionality and compliance. Perform additional duties as needed.

Qualifications

High school diploma required; some college or business education preferred. Strong telephone, organizational, typing, and communication skills. Ability to maintain accurate schedules, documentation, and records. Basic computer proficiency and strong interpersonal skills. Capable of following simple instructions and applying practical judgement in routine situations. Able to handle standardized tasks with minimal variation.