Old Colony YMCA
Location
Pittsfield, Massachusetts
The Public Benefits Case Manager connects participants to essential public benefits such as MassHealth, SNAP, SSI, and SSDI to support successful outcomes. They act as a liaison between clients, state agencies, and community partners to ensure streamlined access to core and pro-social services.
A bachelor's degree in a related field and at least one year of experience in case management or public benefits enrollment are required. Candidates must possess a valid Massachusetts Driver's License and proficiency in MS Office.
Job title: Public Benefits Case Manager – OCC CJSC
Reports to: Director, OCC Community Justice Support Center
The Public Benefits Case Manager will specialize in connecting all CJSC participants to public benefits and privileges that support successful outcomes including MassHealth, SNAP benefits, SSI and SSDI, state IDs and any other relevant public health benefits that support better outcomes for participants. By ensuring that clients are engaged with appropriate public benefits to address emerging needs the Public Benefits Case Manager will help clients become more responsive to treatment, education and employment services delivered by CJSC staff as part of a treatment plan.
He/she will be familiar with resources available in the surrounding communities, networking within those communities, making referrals to community supports as needed and documenting participant progress at the CJSC. The Public Benefits Case Manager will demonstrate the character values of honesty, respect, responsibility and caring.
Supervision of Personnel: NONE
Adhere to all fiscal policies and procedures such as petty cash, purchase orders, credit cards and employee expenses as requested.
Ensure the highest level of cleanliness by cleaning and/or inspecting areas of responsibility.
Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
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