Provide preliminary triage, crisis intervention, and follow-up services to Marion County residents via mobile response. Assess client safety and suicide risk to determine the appropriate level of care and disposition for behavioral health services.
Requirements summary
Requires a Master's degree in behavioral health or human services and active provisional licensure in Indiana (LSW, LMFTA, or LMHCA). Must possess a valid Indiana driver's license and CPR/First Aid certification.
Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Center offers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services. FLSA Status Non-Exempt Job Role Summary The Crisis Clinician – Mobile Crisis provides crisis preliminary triage, level of care dispositioning, and follow-up services to Marion County residents post-988 or other referral source (e.g., behavioral health provider, law enforcement) dispatch. This position is part of a 24/7 outpatient, community-based mobile crisis team, responding directly to client’s homes and other locations in the community as identified by dispatcher as part of the Certified Community Behavioral Health Clinic (“CCBHC”) crisis response continuum. This position assesses the client’s safety and suicide risk, determining disposition including evaluation for needed crisis receiving stabilization services or acute care. This role also ensures follow-up post disposition to ensure client connection to care. Essential Functions and Responsibilities
Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health’s values of Professionalism, Respect, Innovation, Development and Excellence
Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing
Dispatched to crisis situations in the community by 988, provides preliminary triage for crisis, intervention, and follow-up services to Marion County residents post-988 dispatch
Works collaboratively with community partners, including schools, law enforcement, shelters, and other related service entities in Marion County as part of the CCBHC Crisis response continuum
Works collaboratively within a mobile crisis team that includes peer recovery specialists and care coordinators as well as with the Crisis Intervention Unit and Triage.
Evaluates psychosocial status, any high-risk symptoms or circumstances that would result in risk for self-harm or harm to others, as well as individual needs for the development of an appropriate treatment/crisis plan
Assesses level of care for dispositioning to acute behavioral health care, crisis receiving stabilization services, and other treatment.
Establishes and maintains a safe environment at all times through on-going assessment of environment and demonstrates safety and awareness of environment when responding in the community
Meets the agency’s standard of timely completion of all documentation including interpreting and applying service and billing procedures according to client needs as well as completing billing according to guidelines for timeliness and accuracy for crisis services, including, but not limited to, safety and risk assessments to determine potential risk to self/others or grave disability, level of care assessment, dispositioning, hand-offs to service providers, and follow-up with client
Identifies community resources and assists individuals in their access to these resources
Meets agency requirements for area-specific and continuing education Job Requirements
Master’s degree in a behavioral health or human services that meets Indiana licensure requirements for the following associate licenses: o Licensed Clinical Social Worker (LCSW); o Licensed Marriage and Family Therapist (LMFT); or o Licensed Mental Health Counselor (LMHC)
Active and unencumbered provisional licensure in the State of Indiana (LSW, LMFTA, LMHCA)
Cardiopulmonary resuscitation (“CPR”) and first aid certification Knowledge, Skills & Abilities
Knowledge and skills necessary to provide care appropriate to the age of individual served
Must demonstrate knowledge of the principles of growth and development over the life span
Advanced critical thinking regarding assessments and crisis intervention within a strength-based recovery model framework
Advanced knowledge of psychiatric and addiction diagnoses and understanding of their impact on behavior and all life domains
Understanding and knowledge of mental health and substance use treatment alternatives to ensure relevant dispositioning
Advanced crisis intervention and de-escalation skills
Ability to perform crisis intervention and de-escalation skills, including CPR
Advanced knowledge of psychotropic medications, their use, and potential side effects
Ability to gather, interpret and analyze client data
Risk, safety, and suicide assessments skills
Willingness and ability to work cooperatively in a multidisciplinary team
Ability to use developmentally appropriate communication skills
Ability to interpret and apply complex directives, information and regulations
Ability to present cases to medical staff
Strong interpersonal skills with ability to communicate clearly and concisely in both verbal and written communication
Ability to navigate and traverse a wide range of community- and home-based settings requiring the physical ability to lift greater than 20 lbs, walk, run, climb stairs, and respond quickly in unpredictable environments
Ability to operate and be a passenger in, including climbing in and out of motor vehicles in a variety of conditions including at times of darkness and inclement weather
Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.
