Job detail

Medical Lab Assistant

Bronson Healthcare

#Shipping #Customer Service #Documentation #Record Keeping #Problem Solving #Patient Care #Flexibility #Team Building #Physical Demands

Quick overview

The Medical Laboratory Assistant processes samples for testing and provides customer service by answering laboratory phone calls. They also support staff performing clinical testing and report laboratory results to clients and patients.

Requirements summary

A high school diploma or GED is required, with preferred experience of 6 months in a healthcare environment. Proficiency in laboratory information systems and exceptional customer service skills are also necessary.

high schoolCommunicationCustomer ServiceFlexibilityProblem SolvingOrganizationPhlebotomyMedical TerminologyData EntryTeam BuildingMathematics

Job description

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday.
This career site is for external applicants only.
Love Where You Work!
Team Bronson is compassionate, resilient and strong.
We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.
Location Title Medical Lab Assistant The Medical Laboratory Assistant works in various areas of the laboratory performing pre-analytical or post-analytical functions.
The MLA processes samples for testing including centrifugation, aliquoting, storage, and shipping.
Also will provide customer service duties by answering all laboratory phone calls.
Providing support for the staff who are performing the clinical testing.
Must have following educational requirements: High school diploma or general education degree (GED) required.
Preferred Experience: 6 months of prior patient care experience in a healthcare environment including computer data entry experience preferred.
Formal training in phlebotomy or basic medical laboratory functions may substitute for the 6 months of prior patient care experience.
Proficient in the use of laboratory information system Demonstrates exceptional customer service skills to provide service recovery where appropriate.
Knowledge of basic mathematics and medical terminology.
Must demonstrate excellent human relation skills, including verbal and written communication and problem solving skills.
Must demonstrate organization skills including the ability to work independently and take initiative.
Must demonstrate positive attitude Must be able to work in and cope with a changing environment Must demonstrate flexibility Must demonstrate team-building skills Report laboratory results to clients and patients using established protocols Document call history in required format and maintain complete and accurate records Report client concerns using established protocols Leads by example in demonstrating "Standards for Excellence" behaviors.
Performs other duties as assigned.
May be requested to alter start time, shift, department(s), and/or site depending on patient care needs.
Working irregular hours, including mandatory overtime, holidays, weekends and on-call hours possible.
Work which produces high levels of mental/visual fatigue, e.g., interactive and repetitive or small detailed work requiring alertness and concentration for sustained periods of time, the operation of and full attention to a personal computer or CRT between 40 and 70 percent of the time.
Involves considerable standing or walking, regular lifting of light-weight objects (i.e., 20 pounds or less) Minor straining or fatiguing positions must be assumed, and some fatiguing physical motions are required.
Shift Time Type Full time Scheduled Weekly Hours 0 Cost Center Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth.
Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson.
Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired.
This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson.
Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
Please take a moment to watch a brief video highlighting employment with Bronson!
Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900.
Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system.
Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations.
Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families.
We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment.
What’s more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time.
By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve.
This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one.
The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.

Medical Lab Assistant

Quick overview

Requirements summary

Job description

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