New England Donor Services
Location
Portsmouth, New Hampshire
Salary
$38 - $39 / HOUR
Provide emotional support and guidance to families of trauma patients while facilitating discussions regarding end-of-life decisions and organ donation. Coordinate with hospitals to ensure potential donor families are offered the opportunity for donation and complete all required legal documentation.
Requires a Bachelor's degree in social work, health sciences, or a related field, with a preference for licensure in social work or CPE. Candidates must have a valid driver's license and the ability to travel extensively throughout New England.
Are you a compassionate individual who finds purpose in meaningful work, thrives in a team environment, and is motivated to make a positive difference in people’s lives? If so, we’d love to connect with you. As a Family Services Coordinator, you will play a vital role in supporting families during some of life’s most difficult moments. In this position, you will provide emotional support and guidance to family members of trauma patients, helping them navigate complex and sensitive situations. You will also facilitate compassionate, respectful discussions around end-of-life decisions, including organ and tissue donation, ensuring families feel informed, supported, and cared for every step of the way. Please note: Will be required to travel a significant amount throughout New England. Mileage and other reimbursements available. The ideal candidate will live within 1 hour of Portsmouth, NH and will travel to other New England states including Maine. The Family Services Coordinator (FSC) is an empathetic, respectful and skilled professional dedicated to the NEDS mission of saving and enhancing lives through organ and tissue donation. The FSC assists hospitals 365 days a year to support collaborative donation processes (CDP) to ensure that all potential donor families are offered the opportunity for donation. FSCs fulfill a call schedule that provides coverage to the entire NEDS service area. Fulfills an on-call schedule, including some weekends and holidays. Responds to new and open referrals in hospitals to offer donor families the opportunity for organ and tissue donation. May conduct donation discussions by phone as appropriate. Through education, helps donor families to understand and accept the diagnosis of death as described by the primary care physician. In the absence of donor designation, assesses the patient’s legal next-of-kin’s readiness to engage in a discussion for the opportunity of organ and tissue donation. Advocates for donation while being respectful of cultural and/or religious beliefs. Maintains an individual authorization rate that demonstrates best practice skills in obtaining authorization. Completes all required documentation regarding approach and authorization. Provides initial follow up to donor family after donation. Carries out other duties as deemed appropriate by the Senior Director, Family Services, Manager, Family Services or designee.
Participates in required meetings and trainings if not responding to a case. Checks email at least daily unless on planned benefit time. Completes assigned trainings within defined timelines.
Ability to work empathetically, compassionately and professionally with families in crisis, to provide education on organ and tissue donation, and to advocate for donation while being respectful of individual family circumstances. Ability to develop effective professional relationships, possess superior communication skills, and demonstrated ability to quickly understand the culture and dynamic of an organization and/or situation and work effectively within it. Ability to read, analyze and interpret donor medical records. Ability to conduct and document medical/social histories. Strong clinical assessment and crisis intervention skills. Computer skills in Word, Excel, Outlook and the ability to learn NEDS’ internal systems including but not limited to True North. EDUCATION & EXPERIENCE – ALL LEVELS: Bachelor’s Degree in social work, health sciences or related field; or significant equivalent experience in another OPO. Experience in hospice care, bereavement counseling, pastoral counseling, crisis intervention or social work preferred. Previous hospital experience preferred. CERTIFICATION/LICENSE – ALL LEVELS: CPE, Social Work License preferred. Required to travel by personal vehicle to meet the duties and responsibilities of this position. Must maintain the requirements of an “eligible driver” including being at least 21 years old, maintaining an acceptable Motor Vehicle Record (MVR) and required minimum personal automobile insurance per NEDS automobile policy. Valid state driver’s license required. What You’ll Be a Part Of: You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include: Generous paid time-off program Health, Dental, Vision, and Mental Health insurance coverage 2x Annual Salary Life Insurance Fertility Benefits Inclusive Healthcare Programs Flex Spending Account Options 403(b) Retirement Plan with Organizational Contributions Tuition Reimbursement Employee Assistance Program (EAP) Pet Insurance Working Advantage discounts Program. Personal career and skill development opportunities You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!
HIRING ALERT: NEDS continues to take precautions to protect our community, staff and partners from COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19. When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage. New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve. Hear from some of our employees at www.neds.org/careers
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