Housing Navigator

New Destiny’s mission is to end the cycle of domestic violence and homelessness for low-income families and individuals by developing and connecting them to safe, permanent, affordable housing and services. To achieve its mission, New Destiny builds and manages housing with on-site services; offers innovative programs that assist survivors in finding and retaining affordable housing; and works to expand access to permanent housing resources for survivors. New Destiny is the largest provider of supportive housing for domestic violence survivors in New York and is a leading advocate in the effort to obtain the resources needed to end family homelessness in New York City.

Job Title - Housing Navigator

FLSA Status - Non-Exempt

Reports to - Senior Housing Navigator

Department - Housing Access and Stability Services

Location - Bronx

• Job Purpose The Housing Access and Stability Services department at New Destiny operates rapid-rehousing services for survivors of domestic violence.
• The housing navigator role guides clients through intake, housing search, lease-up, and move-in processes.
• The team is led by an Assistant Director of Housing Access and two Senior Housing Navigators, each supervising 2-3 housing navigators.
• The team also includes an Enrollment and Outreach Specialist who engages with clients at the time of referral and assigns cases to specific housing navigators.
• After placement, cases are transferred from the assigned housing navigator to a resource coordinator who provides ongoing aftercare support and wraparound services.

New Destiny Housing is seeking a Housing Navigator to join the Housing Access team. The qualified candidate will report directly to the Senior Housing Navigator and will have the responsibilities outlined below.

Direct Services

• Maintain an average caseload of 20-30 participants seeking permanent housing as a result of domestic or gender-based violence.
• Conduct initial intake and meet with program participants at least monthly to discuss permanent housing options, including eligibility for various affordable housing programs.
• Maintain transparency with program participants and referring agencies through regular updates and communication.
• Work with participants to identify potential obstacles in accessing housing and develop an individualized wellness plan, including necessary referrals, to help participants overcome housing barriers
• Collaborate with Landlord Engagement staff to ensure participant-facing tasks are completed in a timely manner when a vacancy is identified through partnerships