The Patient Navigator manages patient intake, scheduling, and care tracking while navigating complex surgical clearances and insurance pre-authorizations. They also provide financial counseling, health education, and community outreach to support the LGBTQ+ health center.
Requirements summary
A Bachelor's degree is required, with a preference for degrees in Public Health or Social Work. Candidates should have experience in patient navigation or case management and a strong understanding of LGBTQ+ healthcare needs.
We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Patient Navigator in the LGBTQ+ Health Center.
Requirements
Patient Intake & Scheduling: Schedules patients for visits within the program, greets them arriving for appointments, and provides clear details regarding directions and visit expectations.
Medication & Care Tracking: Maintains a secure program spreadsheet to track upcoming visit timelines and remaining medication refills; proactively calling patients to ensure continuity of care.
Surgical Process Navigation and Clearances: Supports patients seeking surgeries, particularly gender-affirming procedures, by managing complex pre-surgical requirements and clinical medical documentation.
Pre-Authorization Management: Initiates, submits, and tracks pre-authorization requests to insurance companies for prescribed treatments and medications, providing all required documentation.
Insurance Advocacy: Proactively follows up on pending or expired pre-authorizations, communicating directly with insurance companies to resolve denials, complex cases, or delays.
Financial Support & Counseling: Provides comprehensive financial counseling to help uninsured or underinsured patients explore assistance programs, manage out-of-pocket costs, and access care.
Clinical Screening & Education: Delivers health education and conduct screenings for psychosocial needs as directed by the physician or clinical providers.
Resource Referral & Follow-Up: Provides referrals to internal and community resources, conducting direct follow-up to ensure successful patient engagement and referral completion.
Community Outreach: Conducts outreach on behalf of the LGBTQ+ Health and Wellness Center, including attending community events to promote clinical services and build regional partnerships.
Other duties
You'll also help with other tasks as needed to support our department and clinic goals.
POSITION QUALIFICATIONS • Education
Bachelor’s Degree Required, degree in Public Health and/or Social Work preferred.
Benefits
Dental Insurance
Paid Holidays
Sick Leave
Vision Insurance
Medical Insurance
Tuition Reimbursement
Personal Time
Vacation Days
Continuing Education Programs
Experience:
Previous experience working in patient navigation, case management, or the medical field is preferred.
Experience with or strong understanding of the LGBTQ+ community's healthcare needs.
Skills &
Core
Competencies:
Strong communication skills and people skills to work with patients and our team.
Strong problem-solving skills for navigating challenges.
Good time management is important to prioritize tasks and meet deadlines.
Ability to work independently and as part of a team.
A positive, professional attitude that helps build a strong team.
Experience with Microsoft Office, especially MS Excel.
Spanish proficiency is preferred
Salary commensurate with experience within posted range
$42K - $60K annually
We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.
