Provide clinical triage, assessment, and guidance to patients via phone, portal, and in-person encounters. Coordinate care with providers and interdisciplinary teams while conducting postoperative follow-up and maintaining accurate EHR documentation.
Requirements summary
Requires a current unencumbered Minnesota registered nurse license and BLS CPR certification. Experience with telephone triage and knowledge of spine and neurological conditions are preferred.
professional certificatePatient AssessmentElectronic Health RecordsPatient EducationCare CoordinationClinical DocumentationCritical ThinkingPostoperative CareClinical TriageTelephone TriagePain AssessmentSymptom MonitoringWound Assessment
Job description
Job DetailsJob Location
Robbinsdale
Spine
Clinic -
Robbinsdale,
MN 55422Position
Type:
Full
TimeSalary
Range: $36.44 - $47.89
HourlyJob
Shift:
DayJob
Title:
Care
Team
RN
FLSA
Classification:
Non-Exempt
Reports to:
Clinical
Nurse
Manager
Updated
Last: 8.18.2025 3.16.2026
Summary/Objective: Provide clinical triage, assessment, and guidance to patients via phone, patient portal, and in-person encounters. Deliver patient education regarding conditions, procedures, and recovery plans while ensuring a positive patient experience. Coordinate care with providers, advanced practice providers (APPs), interdisciplinary teams, and external facilities to support safe, timely, and high-quality patient care. Conduct postoperative follow-up phone calls to patients within a few days after discharge. Including but not limited to symptom monitoring, wound assessments, pain assessments. Reporting concerns to providers as appropriate. Maintain accurate, timely, and thorough documentation in the electronic health record. Demonstrate flexibility with work assignments and assist other members of the Care Team as appropriate. Maintain professional licensure and certifications in compliance with regulatory requirements.
Essential
Functions: Respond to patient inquiries via phone, portal, email, and in-person encounters. Ensuring timely, courteous, and clinically appropriate guidance. Perform clinical assessments. Including triage, symptom evaluation, and identifying urgent or emergent situations. Escalating to providers as appropriate. Conduct postoperative patient care and follow-up. This may include evaluating recovery progress and providing education on self-care. Implement orders based on standing protocols and provider guidance. Coordinate care with internal teams, providers, and external facilities. Including prior authorizations, referrals, and medication requests. Participate in quality improvement initiatives, including protocol and workflow development. Support immunization and other preventive care initiatives as assigned. Assist in compliance with regulatory requirements (OSHA, Department of Health, DEA, etc.) and ensure accurate clinical documentation. Utilize EHR and other essential technology to perform daily patient care and documentation tasks.
Benefits
Pay And Benefits Package
Additional responsibilities: Assist providers with compliance to opioid prescribing policies and programs. Participate in departmental meetings, projects, and interdepartmental initiatives as assigned.
Required
Education and
Experience: Current Unencumbered MN registered nurse license required. Current BLS CPR certification required. Experience with telephone triage preferred. Knowledge of spine and neurological conditions preferred.
Work
Style: Integrity. Honest and ethical behavior in all actions. Independence. Ability to work from a variety of locations with little supervision and the ability to get things done autonomously. Social Orientation. Ability to connect with others on the job. Ability to work with customers in a kind and professional manner. Concern for Others. Sensitivity to the needs of others. Adaptability/Flexibility. Open to change and variety of workload. Attention to Detail. Thorough and complete in activities and follow-up to determine successful tasks to repeat and others to change or remove. Dependability. Reliable, responsible, and dependable in fulfilling obligations of the job and interaction with others. Self-Control. Ability to maintain composure, keep emotions in check, even in difficult situations. Stress Tolerance. Ability to accept criticism to improve performance. Cooperation. Pleasant attitude with others.
Affirmative
Action/EEO statement: Midwest Spine & Brain Institute (MSBI) is an equal employment and affirmative action employer. MSBI does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status.
Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
QualificationsMinimum
Qualifications/Competencies: Ability to maintain knowledge of organizational policies, regulations, and procedures Clinical assessment and critical thinking skills for patient evaluation and triage. Skilled in preparing and maintaining accurate, timely, and thorough records. Ability to communicate clearly, both orally and in writing, with patients, families, and team members. Ability to remain calm during stressful or emergent situations. Ability to manage time effectively and work independently or collaboratively as needed. Knowledge of common safety hazards and proper use of personal protective equipment Proficiency with electronic health records and Microsoft Office Suite. Commitment to HIPAA and patient confidentiality standards.
Physical
Demands: Occasionally lift and carry items weighing up to 30 pounds. Ability to sit or stand for extended periods while performing computer-based work, phone calls, and patient interactions. Requires consistent attendance.
Travel
Travel to the Central Business Office or clinic locations is required to support team collaboration, training, or clinic coverage. Care team RNs may be required to work onsite approximately 1 day every other week at a clinic location, with additional onsite days as determined by leadership. Travel schedules may be adjusted to meet patient care needs, staffing coverage, or operational requirements. Care team RNs are expected to maintain flexibility and coordination with leadership when travel is needed.
Required
Education and
Experience: Current Unencumbered MN registered nurse license required. Current BLS CPR Certification required. Experience with telephone triage preferred. Knowledge of spine and neurological conditions preferred. Excellent Pay and benefits package. Proud to be an EEO/AA Employer
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